Dispatch Controller

Top Recruitment; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading manufacturing group in Durban is looking for a Dispatch Controller to oversee operations. The role includes planning deliveries, managing drivers, and ensuring compliance with South African regulations. Candidates should have over 5 years of experience and Syspro knowledge. Starting remuneration is R18 000 – R20 000 plus bonuses and provident fund.

Benefits

Annual bonus

Provident fund

Qualifications

• Must have a minimum of 5 years of experience as a dispatch controller.
• Able to manage drivers and timesheets effectively.
• Experience with diesel usage control systems is needed.

Responsibilities

• Plan, schedule, and coordinate the dispatch of goods to customers.
• Monitor fleet performance and optimize delivery routes.
• Act as the main contact for dispatch team and customers.
• Maintain accurate dispatch records and ensure compliance.
• Supervise drivers and provide necessary training.

Skills

Fleet control

Communication skills

Inventory management

Team supervision

Education

Grade 12

Tools

Syspro

Job description

SUMMARY :

Manufacturing group are seeking a Dispatch Controller for their operation in Mobeni. Applicants will need 5+ years experience in a similar role.

POSITION INFO :

Coordination of Dispatch Operations

• Plan, schedule, and coordinate the dispatch of goods to customers, depots, or sites.
• Ensure timely and accurate delivery of orders according to priority and route efficiency.
• Liaise with warehouse and logistics teams to confirm availability of goods for dispatch.

Route & Fleet Management

• Allocate deliveries to drivers or transport partners based on route optimization and capacity.
• Monitor fleet performance, vehicle utilization, and driver adherence to schedules.
• Assist in planning efficient routes to minimize transport costs and delays.

Communication & Customer Service

• Act as the main point of contact between the dispatch team, drivers, and customers.
• Communicate any delays, changes, or issues with deliveries promptly.
• Handle customer queries or complaints regarding deliveries in a professional manner.

Documentation & Compliance

• Maintain accurate dispatch records, delivery notes, and proof of delivery (POD).
• Ensure compliance with South African transport regulations (e.g., Road Traffic Act, Occupational Health and Safety).
• Keep records of fuel usage, vehicle inspections, and maintenance schedules.

Inventory & Stock Management

• Monitor stock levels to ensure that dispatched goods match inventory availability.
• Coordinate with warehouse staff to manage order picking and loading schedules.
• Identify and report stock discrepancies or damages during dispatch.

Team Supervision

• Supervise drivers and dispatch clerks to ensure efficient and safe operations.
• Conduct performance reviews and provide guidance or training as needed.
• Ensure drivers comply with company policies and road safety standards.

Reporting & Analysis

• Prepare reports on delivery performance, late deliveries, and transport costs.
• Analyze operational issues to recommend process improvements.
• Track KPIs such as on-time delivery, fuel efficiency, and vehicle downtime.

REQUIREMENTS

• Grade 12
• Must have a minimum of 5 years of experience as a dispatch controller
• Fleet control experience is a must for this position
• Able to manage drivers, timesheets, diesel usage control systems
• Syspro experience is compulsory

RUMUNERATION

R18 000 – R20 000 + annual bonus (at the discretion of management) + provident fund