Dispatch Co-Ordinator And Customer Service Agent

Breaze Delivery; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A delivery service company in Cape Town is seeking a full-time Dispatch Coordinator and Customer Service Agent. This role involves coordinating delivery operations, ensuring timely deliveries, and addressing customer inquiries. Ideal candidates will have experience in dispatch coordination, strong customer service skills, and familiarity with logistics. Join a team dedicated to enhancing the delivery experience for local businesses.

Qualifications

• Experience in Dispatch Coordination, Scheduling, and Routing.
• Strong Customer Service and Communication skills.
• Familiarity with logistics and delivery operations.

Responsibilities

• Coordinate with delivery drivers and manage dispatch operations.
• Ensure timely deliveries and address customer inquiries.
• Handle scheduling and routing for efficient deliveries.

Skills

Dispatch Coordination

Customer Service

Communication skills

Problem-solving

Logistics operations

Education

High school diploma or equivalent

Further education or training in logistics or business

Job description

Company Description

Breaze Delivery offers branded ordering apps integrated with the Breaze Driver Network for on-demand deliveries.

Our solutions enable businesses to scale efficiently by providing a seamless delivery experience.

We focus on enhancing customer satisfaction through prompt and reliable delivery services.

Based in Cape Town, Breaze Delivery strives to support local businesses with state-of-the-art logistics and technology.

Role Description

This is a full-time, on-site role located in Cape Town for a Dispatch Coordinator and Customer Service Agent.

The individual will be responsible for coordinating with delivery drivers, managing dispatch operations, ensuring timely deliveries, and addressing customer inquiries and concerns.

They will also handle scheduling, routing, and provide support to both drivers and customers to ensure a smooth delivery process.

Qualifications

• Experience in Dispatch Coordination, Scheduling, and Routing
• Strong Customer Service and Communication skills
• Proficiency in handling Customer Inquiries and Concerns
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Familiarity with logistics and delivery operations
• Excellent problem-solving and decision-making skills
• Relevant working experience in logistics or customer service is a plus
• High school diploma or equivalent; further education or training in logistics, business, or related field is beneficial