Dispatch Clerk

Boardroom Appointments; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A logistics firm in Cape Town is seeking a Dispatch Clerk to manage warehouse operations. Responsibilities include debriefing delivery vehicles, ensuring compliance with safety standards, and supporting customer service. The ideal candidate must have a Grade 12 certificate, 3-4 years of warehouse experience, and a solid understanding of logistics operations. This position offers a chance to work in a dynamic environment, focusing on operational efficiency and team management.

Qualifications

• 3 to 4 years experience in a warehouse environment.
• Familiar with stores and warehouse operations.
• Awareness of Dangerous Goods Handling.

Responsibilities

• Offload and debrief delivery vehicles, ensuring accuracy.
• Manage scrap control process and investigate discrepancies.
• Ensure compliance with safety, health, and quality policies.
• Support customer service and internal relationships.
• Manage team efficiency and cost control.

Skills

Material handling

Warehouse operations knowledge

Scrap management

Safety compliance

Customer service

Education

Grade 12 / Matric

Tools

SAP

PPE

Job description

Dispatch Clerk

Qualifications: Grade 12 / Matric

Technical Competencies (Knowledge / Systems / Legislation): 3 to 4 years experience in a warehouse environment with material handling equipment. Familiar with stores and warehouse operation. Awareness of Dangerous Goods Handling. Firm knowledge of OHSA 85.

Key Performance Areas

• Debriefing of Delivery Vehicles:
  • Offload / debrief all delivery vehicles on return to the Company premises with % accuracy.
  • Ensure presence of a security officer and driver/crew (or designated person) before vehicle is opened.
  • If unavailable, a representative must verify stock types and quantities.
  • Verify that all PODs match the loading / debriefing sheet.
  • Flag missing documents on the sheet.
  • Attach return documents / credit requests to relevant PODs spare stock types and quantities with documents and offloaded items.
  • Identify and separate the following types: Scrap, Claims, Rotations, Check and charge new stock, Damaged units, Autocycle returns, Industrial returns.
  • Confirm returned products on PODs and sign accordingly.
  • Confirm scrap quantity matches the customer POD and is verified by security.
  • For claims / rotations, confirm GRA number and battery size match documents.
  • Discrepancies in scrap to be confirmed with security and driver before completing debriefing.
  • Missing batteries to be reported to CIC for invoicing.
  • Pack stock types on separate pallets.
  • Report and record all discrepancies to Warehouse Manager / Supervisor.
  • Obtain co-signatures for discrepancies.
  • Ensure security check sheet and loading / debriefing sheet quantities match.
  • Notify Supervisor of discrepancies and submit signed documents.
• Scrap Control Process:
  • Confirm quantity of scrap offloaded matches PODs.
  • Pack scrap units on pallets (20 per layer, 4 layers).
  • Shrink-wrap, weigh, and label pallets clearly.
  • Place pallets in designated area, labels facing forward.
  • Ensure vehicle for scrap transport is not overloaded.
  • Pull ZBill report daily from SAP to ensure quantities match.
  • Weekly reconciliation of SAP scrap records.
  • Investigate any discrepancies.
  • Adhere to stock count procedures.
• Rotations Management:
  • Store all rotation stock in designated area for check, charge, and cleanup.
  • List all units ready for resale and hand over to Warehouse Manager.
  • After SAP processing, physically move items to main warehouse (A).
  • Identify and segregate double hot‑stamped units.
  • Inform Warehouse Manager for SAP processing to seconds.
  • Move processed seconds to the correct area.
  • Weekly SAP rotation report checks for uncollected / unprocessed units.
  • Daily report to CIC and Warehouse Manager on saleable sizes.
  • Follow procedure for check & charge handling.
  • Weekly count of rotation area stock and investigate discrepancies.
  • Adhere to stock count procedures.
• Claims Process:
  • Store claims on separate pallets in a designated area.
  • Weekly SAP claims report to track unprocessed stock.
  • Shrink-wrap and weigh full pallets, label with quantity and weight.
  • Ensure the vehicle is not overloaded.
  • Weekly claim unit counts and investigation of discrepancies.
  • Adhere to stock count procedures.
• SHEQ Compliance (Safety, Health, Environment, and Quality):
  • Follow all safety, environmental, and quality policies and processes.
  • Operate safely and comply with PPE and SOPs.
  • Maintain clean, organized work areas.
  • Ensure FIFO is applied to rotation and check & charge batteries.
  • Create safety awareness and address unsafe practices promptly.
  • Enforce quality control to minimize errors and damage.
  • Conduct and document regular safety inspections.
  • Report incidents, near‑mises, damages, and support corrective actions.
  • Report procedural non‑compliance to the manager promptly.
• Customer Service:
  • Support internal and external customers.
  • Foster effective working relationships.
  • Solve problems in line with The Company core values.
  • Follow reasonable work instructions supporting service and operations.
  • Engage operational stakeholders.
• People Management:
  • Manage team for operational efficiency, cost control, and safety.
  • Minimize cost and wastage (e.g., overtime, damages).
  • Ensure team follows procedures and performance standards.
  • Address issues like absenteeism and procedural lapses.
  • Develop and motivate team for process improvement.