Director / Operations Manager-5 • Luxury Lodge

Bright Search Recruitment (Pty) Ltd; Makhanda; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A prominent recruitment agency is seeking a Director / Operations Manager for a luxury hospitality group in Makhanda. This role demands over 7 years of experience in operations management within hospitality. The successful candidate will oversee operational excellence across multiple properties and lead management teams, focusing on delivering exceptional guest experiences and driving strategic growth initiatives.

Benefits

Competitive executive remuneration

Career development opportunities

Collaborative work environment

Qualifications

• 7+ years in senior operations management, preferably in luxury hospitality.
• Demonstrated ability to manage multiple properties effectively.
• Strategic thinker with operational expertise.

Responsibilities

• Oversee operational management of hospitality properties.
• Lead and develop management teams to enhance performance.
• Implement processes to improve efficiency and guest satisfaction.

Skills

Strong leadership

Communication

Organisational skills

Financial acumen

Problem-solving

Job description

Director / Operations Manager – Luxury Hospitality Group

A prestigious and rapidly growing luxury hospitality group seeks an experienced Director / Operations Manager to oversee operational excellence across multiple properties. This high-impact leadership role is for a strategic, results-driven professional passionate about delivering exceptional guest experiences.

Key Responsibilities

• Provide strategic oversight and operational management of all properties, ensuring consistent high standards across hospitality, guest services, and facilities.
• Lead, mentor, and develop management teams across departments to drive performance, accountability, and staff engagement.
• Develop, monitor, and optimise operational budgets, financial performance, and cost efficiencies.
• Ensure compliance with health, safety, and regulatory requirements.
• Implement operational processes, procedures, and systems to enhance efficiency and guest satisfaction.
• Collaborate with executive management to shape long-term strategy, growth initiatives, and business development opportunities.
• Maintain relationships with key stakeholders, suppliers, and partners.

Requirements

• Proven experience (7+ years) in senior operations management or executive hospitality roles, preferably within luxury hotels, lodges, or resorts.
• Strong leadership, communication, and organisational skills.
• Financial acumen with experience in budgeting, forecasting, and operational optimisation.
• Ability to manage multiple properties or sites effectively.
• Strategic thinker with hands-on operational expertise and a results-driven mindset.
• Exceptional problem-solving and decision-making capabilities.

What We Offer

• Competitive executive remuneration package.
• Opportunity to lead operations within a prestigious luxury hospitality brand.
• Collaborative, high-performance work environment.
• Exposure to strategic growth initiatives and career development opportunities.