Director of Workplace Technology & Service Delivery

NTT Ltd.; Johannesburg; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading technology company is seeking a Head of Workplace Technologies to oversee IT operations and technical support teams. The ideal candidate will have extensive experience in IT service management, leadership skills, and the ability to drive operational excellence. Responsibilities include managing service governance and ensuring service standards, while fostering a collaborative team environment. Relevant experience in large-scale organizations is essential.

Qualifications

• Experience in tech support, desktop support, or related roles.
• Experience with remote desktop applications and help desk software.
• Experience managing a multi-tiered technical support team.

Responsibilities

• Lead and oversee day-to-day IT operations and technical support.
• Manage service governance and ensure adherence to SLAs.
• Optimize the delivery model through problem analysis.

Skills

Excellent problem-solving ability

Effective communication

Client service orientation

Leadership and management

Risk evaluation and prioritization

Data analysis

Negotiation skills

Education

Bachelor’s degree in Information Technology or related field

Relevant ITIL certification

Job description

A leading technology company is seeking a Head of Workplace Technologies to oversee IT operations and technical support teams. The ideal candidate will have extensive experience in IT service management, leadership skills, and the ability to drive operational excellence. Responsibilities include managing service governance and ensuring service standards, while fostering a collaborative team environment. Relevant experience in large-scale organizations is essential.