Director of Resource Planning & Forecasting

Performability Recruitment (Pty) Ltd; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading CX provider in Durban is seeking an experienced Planning Manager to lead their planning team and ensure operational efficiency. You will develop forecasting models and work collaboratively with various operational teams to achieve service level targets. The ideal candidate has over 3 years of management experience in resource planning and possesses strong analytical and communication skills.

Qualifications

• 3+ years of experience in managing a team.
• Proven experience in a Resource & Planning environment.
• Experience in forecasting for multi-channel customer service functions.

Responsibilities

• Manage and develop a planning team.
• Develop resource forecasting models.
• Work with operational teams to achieve service level KPIs.

Skills

Team management

Resource forecasting

Analytical skills

Communication

Problem-solving

Education

Professional qualification in Resource Planning

Tools

MS Office Suite (Excel)

Workforce management system (IEX Totalview)

Job description

A leading CX provider in Durban is seeking an experienced Planning Manager to lead their planning team and ensure operational efficiency. You will develop forecasting models and work collaboratively with various operational teams to achieve service level targets. The ideal candidate has over 3 years of management experience in resource planning and possesses strong analytical and communication skills.