Director Of Operations

Cactus Search; Cape Town; On-site; ZAR 1 750 000; Full time

Job summary

A leading recruitment firm is seeking an Operations Director in Cape Town to lead a high-performing BPO contact centre. The ideal candidate will have a proven track record of scaling operations, strategic client engagement skills, and a strong leadership presence. This role offers a salary of 1.75 million ZAR per annum and excellent career opportunities within a reputable company.

Qualifications

• Proven experience as an Operations Director or Senior Operations Leader in the BPO sector.
• Minimum of 5 years leading large-scale operations.
• Track record of scaling contact centre operations in high-growth environments.

Responsibilities

• Lead and scale a growing BPO contact centre operation.
• Develop and execute operational strategies for efficiency and performance.
• Partner with sales teams for client attraction and retention.

Skills

Leadership skills

Strategic thinking

Stakeholder management

Data-driven decision making

Client relationship management

Job description

Are you a growth-focused leader with a passion for delivering operational excellence in the BPO space?

Role : Operations Director
Salary : 1.75 million ZAR pa
Location : Cape Town

We're looking for a dynamic Operations Director to lead and scale a high-performing outsourced Contact Centre operation in Cape Town.

As a key member of the executive team, you will be instrumental in driving operational strategy, scaling teams, and playing a critical role in client attraction and business development. This is more than an operations role — we're looking for someone who blends commercial acumen with hands‑on BPO experience and a deep understanding of what it takes to build a world‑class outsourcing business. Our client is a well‑known, reputable, and longstanding business that provides the very highest levels of career prospects.

Key Responsibilities

• Lead and scale a growing BPO contact centre operation across multiple clients and verticals
• Develop and execute operational strategies to drive efficiency, performance, and client satisfaction
• Partner closely with the sales and business development teams to attract, pitch, and retain new clients
• Build scalable processes, teams, and structures to support rapid growth
• Maintain strong client relationships and ensure operational alignment with their goals
• Champion a high-performance culture and continuous improvement mindset

What We’re Looking For

• Proven experience as an Operations Director or very Senior Operations Leader in the BPO sector with a minimum of 5 years leading large operations
• Track record of successfully scaling contact centre operations in a high-growth environment
• Experience playing a strategic role in client acquisition, sales pitches, and onboarding
• Strong leadership, communication, and stakeholder management skills
• Commercially astute, data-driven, and solutions-focused
• Based in or willing to relocate to Cape Town and MUST have the relevant working visa