Director Of Operations

Goapply Loop; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A digital marketing agency is seeking a Director of Operations (Integrator) to lead operational excellence and client success. You will oversee service delivery, refine workflows, and drive agency growth. The ideal candidate has 5–10 years in operations, strong project management skills, and an entrepreneurial mindset. Join a collaborative team and make a significant impact in a flexible environment focused on results.

Benefits

Direct influence in a scaling agency

Collaborative team culture

Flexible entrepreneurial environment

Opportunity for meaningful social impact

Qualifications

• 5–10 years of operations or leadership experience, ideally within a marketing agency.
• Strong project management, systems, and operational efficiency expertise.
• Experience in developing and launching new services or processes.
• Familiarity with the Entrepreneurial Operating System (EOS).
• Excellent communication, problem-solving, and organizational skills.
• Entrepreneurial mindset with the ability to balance leadership and hands-on execution.

Responsibilities

• Oversee delivery across SEO, PPC, AI-driven solutions, and more.
• Implement scalable systems, streamline workflows, and maintain profitability.
• Act as the final quality checkpoint before client work is released.
• Partner with department heads to identify new service opportunities.
• Leverage AI to boost efficiency and improve client results.
• Monitor financial performance and support revenue growth.

Skills

Operations management

Project management

Systems management

Communication

Problem-solving

AI integration

Job description

Director of Operations (Integrator)

Soulpepper is looking for a Director of Operations (Integrator) to lead execution, accountability, and results across the agency.

This role is central to aligning people, processes, and performance to ensure operational excellence and client success.

You’ll oversee service delivery, refine workflows, and help drive agency growth while staying hands‑on in daily execution when required.

What You’ll Be Doing

• Operational Leadership: Oversee delivery across SEO, PPC, AI‑driven solutions, email, social marketing, and web projects—ensuring timelines, quality standards, and client outcomes are consistently met.
• Process & Systems Management: Implement scalable systems, streamline workflows, resolve bottlenecks, and maintain profitability.
• Act as the final quality checkpoint before client work is released.
• Innovation & Service Development: Partner with department heads to identify new service opportunities, design and implement tools and workflows, and lead rollouts that enhance agency offerings.
• AI Integration: Leverage AI to boost efficiency, improve client results, and future‑proof operations by adopting ROI‑driven AI solutions.
• Leadership & Accountability (EOS Framework): Translate company vision into clear operational goals, track performance using KPIs and scorecards, mentor and guide the team, and foster a culture of accountability and collaboration.
• Business Impact: Monitor financial performance, support revenue and margin growth, and work closely with the CEO and Head of Growth to execute strategic priorities.

What Soulpepper is Looking For

• 5–10 years of operations or leadership experience, ideally within a marketing agency.
• Strong project management, systems, and operational efficiency expertise.
• Experience in developing and launching new services or processes.
• Familiarity with the Entrepreneurial Operating System (EOS) and proven success as an Integrator.
• Excellent communication, problem‑solving, and organizational skills.
• Entrepreneurial mindset with the ability to balance leadership and hands‑on execution.
• Experience applying AI within marketing or operations is a strong advantage.

Why Join Soulpepper

• Direct influence as the Integrator in a scaling digital marketing agency.
• Collaborative team culture where your leadership makes a visible impact.
• Flexible, entrepreneurial environment focused on results over bureaucracy.
• Opportunity to shape growth while contributing to both client success and meaningful social impact.