Director Of Housekeeping

Hospitality Hire; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel is seeking an experienced Executive Housekeeper to lead the housekeeping operations. The ideal candidate will have over 5 years in senior leadership roles within luxury hotels, managing budgets and staff to ensure the highest standards of cleanliness and service. Strong leadership, operational excellence, and guest-centric approaches are essential. This position is based in Cape Town and requires a valid South African ID.

Benefits

Pension contribution

Company contribution to medical aid

Qualifications

• Minimum 5 years senior leadership experience in luxury hotels (100+ rooms).
• Proven track record in budgeting and strategic planning.
• Advanced knowledge of housekeeping systems.

Responsibilities

• Lead housekeeping department, setting operational standards.
• Manage cleanliness and operational efficiency.
• Prepare and manage departmental budgets.

Skills

Leadership in luxury hotel environments

Budget control

Analytical skills (Excel)

Operational efficiency

Guest-centric service

Education

Degree or diploma in Hospitality Management

Tools

Opera PMS

Omni housekeeping systems

Trac Tech

Job description

Overview

We are seeking a highly experienced Executive Housekeeper, ready to step into the Director of Housekeeping role, to lead the hotel's Rooms Division housekeeping operations. The successful candidate will take full ownership of guest rooms, public areas, laundry operations, and back-of-house housekeeping, ensuring the highest standards of cleanliness, presentation, and operational efficiency across the hotel.

Critical Criteria (Requirements)

• Minimum 5 years senior leadership experience in luxury hotels (100+ rooms)
• Proven track record in budgeting, strategic planning, and operations management
• Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.)
• Strong analytical and reporting skills (Excel proficiency essential)
• Degree or diploma in Hospitality Management preferred
• Exceptional people leadership and succession planning experience
• South African citizen with a valid ID

Key Competencies

• Strategic Leadership & Planning — Ability to develop and execute housekeeping strategies aligned with luxury standards
• Operational Excellence — Maintain consistent quality across guest rooms, public areas, and laundry operations
• Financial & Resource Management — Full P&L accountability, budget control, and CPOR monitoring
• Guest-Centric Approach — Commitment to delivering flawless guest experiences
• People Leadership — Inspire, coach, and mentor a large team (85+ staff), fostering high performance and accountability

Duties & Responsibilities

• Lead the housekeeping department, setting policies, procedures, and operational standards aligned with luxury brand expectations
• Oversee cleanliness, presentation, and operational efficiency of guest rooms, public areas, and back-of-house spaces
• Manage laundry operations, linen, and housekeeping equipment inventory with preventative maintenance planning
• Prepare, monitor, and manage departmental budgets, including CPOR metrics
• Recruit, train, and develop housekeeping staff, building a culture of accountability, teamwork, and service excellence
• Deliver accurate reports, uphold safety and hygiene standards, and ensure compliance with audits and SOPs
• Collaborate with Rooms Division and hotel management teams to support overall guest experience objectives
• Champion operational initiatives to improve efficiency, sustainability, and service quality
• Promote the hotel's values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Package on Offer

• Basic salary (TBA)
• 50 / 50 contribution to Pension
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven large-scale luxury hotel housekeeping leadership experience will be shortlisted
• Ensure your CV highlights housekeeping leadership achievements
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the companys Employment Equity Plan

Lead with vision, inspire your team, and elevate housekeeping standards at Cape Towns most iconic luxury hotel.