Director of Customer-Centric Operations & Growth

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A reputable recruitment agency in Durban is seeking a talented Call Centre Operations Director. This role demands strong leadership and team development skills to drive performance and customer satisfaction. Responsibilities include managing operations, P&L, and compliance, while fostering a positive workplace culture. Candidates should have extensive experience in BPO operations and the ability to lead change effectively. Join a dynamic environment aiming for excellence in customer services.

Qualifications

• 5 - 12 years of experience in BPO Operations at a leadership level.
• Deep knowledge of BPO/Contact Centre operations.
• Ability to drive change through effective communication.

Responsibilities

• Lead a team of Team Leaders to create a high-performance culture.
• Manage P&L responsibilities and meet key performance metrics.
• Conduct effective business reviews and ensure compliance with relevant standards.

Skills

Leadership

Data analysis

Problem-solving

Customer-centric mindset

Job description

A reputable recruitment agency in Durban is seeking a talented Call Centre Operations Director. This role demands strong leadership and team development skills to drive performance and customer satisfaction. Responsibilities include managing operations, P&L, and compliance, while fostering a positive workplace culture. Candidates should have extensive experience in BPO operations and the ability to lead change effectively. Join a dynamic environment aiming for excellence in customer services.