Director, Global Employment Services

Boldr; Cape Town; On-site; ZAR 1,200,000 - 1,500,000; Full time

Job summary

Boldr is looking for a Director, Global Employment who will lead and grow the Global Employment business, encompassing Employer of Record (EoR) and global hiring services. You will take charge of strategic and operational aspects while ensuring successful collaboration with clients and internal teams.

The ideal candidate has 10+ years' experience in EoR or RPO services with a full P&L responsibility. Key skills required include excellent communication, analytical thinking, and a strong focus on client satisfaction.

Qualifications

• 10+ years in EoR (PEO), RPO with full P&L responsibility.
• Strong communication and stakeholder management skills.
• Experience in client partner relations.

Responsibilities

• Lead Boldr's Global Employment (GE) business.
• Build advisory relationships with Client executives.
• Own commercial and operating performance.

Skills

Excellent communication

Analytical thinking

Client satisfaction focus

Stakeholder management

Leadership

Tools

Google Suite

Hubspot

Job description

WHAT IS YOUR ROLE

As Director, Global Employment, you own and grow Boldr's Global Employment (GE) business — our Employer of Record (EoR) and global hiring services — as a focused, repeatable, and profitable line of business. You are the strategic and operational owner of the offering, the Clients, the team, and the P&L.

You lead our three service offerings: EoR Only, Contractor Conversions, and Full Global Employment, focusing on our defined Zones of Excellence. You collaborate closely with our Product & Strategy team to explore expanding our services ensuring we can effectively productize and deliver any solution before going to market.

You lead the GE team and work closely with our Client Success team to help our Clients achieve their strategic and financial goals. You work as a cross‑functional leader and effective collaborator across the business, partnering with Talent Acquisition (recruitment), People Business Partners (HR compliance, payroll, and HR‑ops infrastructure), CX Strategy & Solutions (product strategy and Client Success), Sales and Marketing (positioning), and Finance (commercial discipline). You engage directly with Client executives — not just to deliver, but to advise as they scale their global teams and search for talent to support their success.

WHAT WILL YOU DO

Execute GE strategy and offering

Effectively execute Boldr’s three solutions under your business unit: Employer of Record (EoR); Contractor Conversions; and Global Employment limited to our defined Zones of Excellence.

You partner with CX Strategy & Solutions to further develop our GE strategy and product offering, ensuring our GTM motion (incl. positioning and pricing) is complete before offering further products and roles, maintaining focus on our defined Zones of Excellence. Maintain disciplined positioning relative to CX Solutions / Managed Outsourcing, and continuously refine where we win, where we partner, and where we say no.

Own our External Hiring + EoR (RPO partner) motion — partner selection, governance, referral economics, and the operating handoffs that protect TA capacity while keeping EoR revenue flowing.

Lead Clients as a strategic partner

Build trust‑based, advisory relationships with Client executives — engaging credibly at C‑level, CRO, CFO, and Head of People, in order to shape how they scale their distributed workforces.

Advise on hiring locations, compensation, talent availability, contractor misclassification risk, and EoR provider transitions. Translate operational delivery into commercial outcomes that Client executives recognize.

Own the success and retention of our GE Client portfolio. Be the visible senior escalation point and ensure Boldr is meeting, or proactively renegotiating the commitments in our MSAs and SLAs.

Identify and pursue expansion opportunities through Contractor Conversions, EoR transfers, and Client‑direct hires.

Drive cross‑functional execution

Partner with Talent Acquisition on ZoE feasibility, candidate quality, and recruitment delivery within scope.

Partner closely with the VP of People, who owns compliance, payroll, HR operations, and employment‑law infrastructure. Drive the collaboration that ensures GE delivers compliantly, without owning that scaffolding yourself. Lobby actively for the support you require.

Partner with the Snr Director, CX Strategy & Solutions on service strategy, positioning, and Client Success integration.

Partner with Sales and Marketing on positioning and competitive narrative against platform‑only providers (Deel, Remote, Rippling).

Partner with Finance and RevOps on P&L management and margin discipline, and on Client invoicing.

Partner with BizOps Office Ops to ensure accurate forecasting is provided for required devices (such as laptops) and such devices are available on time as required by Team Members.

Lead the GE team

Lead and develop your GE team by setting direction to a compelling vision, holding accountability to role expectations and OKR achievements, and building operating cadence, while pairing data‑driven rigor with a culture where performance and empathy coexist.

Develop leaders from within. Identify stretch opportunities, build bench depth, and ensure capability does not concentrate on any single person, including yourself. Coordinate necessary training and best practices related to boldr’s Tools and Processes.

Lead through change. Boldr's GE business will continue to evolve in scope, pricing, and positioning, and your team will look to you for clarity and steadiness through that evolution.

Promote and foster a culture of continuous improvement by providing positive and constructive feedback to Team Members

Own commercial and operating performance

Carry P&L accountability for the GE book of business. Make commercial trade‑offs to protect margin and model integrity, including walking from revenue that doesn't fit.

Operationalize playbooks across delivery and expansion so the model scales without requiring heroic effort.

Deliver against measurable outcomes: predictable win rates within Zones of Excellence, time‑to‑fill inside stated ranges, healthy gross margin on Full GE, and NDR above 100% on EoR‑anchored accounts.

Update Hubspot (our CRM) deal cards and ensure all necessary items are appropriately invoiced, and keep updated all Client information (Company and Contact) in Hubspot.

Follow up with clients on invoicing, pricing discrepancies, and other billing‑related issues, as well as accounts receivable.

YOU ARE…

• Curious and authentic, just like us! #beboldr
• An excellent communicator across all stakeholders
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about Client satisfaction
• Proactive and self‑motivated
• Borderline obsessive, curious, keen to learn, grow, and inspire to share your skills and talents with the team.
• A confident yet humble servant leader who is self‑aware and willing to ask for help
• A quick learner
• Adept at giving as well as taking direction
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Able to connect with team members, Clients, and internal customers
• Able to manage conflict, redirect differences towards a common goal

YOU HAVE…

• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• 10+ years in EoR (PEO), RPO and related services‑portfolio operations leadership, with full P&L responsibility for Client accounts. BPO experience an advantage
• Maintain an open dialogue with the organization’s external and internal Client partners in both positive and negative situations.
• Excellent communication, influencing, and stakeholder management skills.
• Read, research, and draft letters, emails, and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.
• Use all Google Suite products.
• Familiarity with Google Suite of Services is a must for this role.
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Proficient in using cloud‑based applications such as Google Drive, Google Sheets, Google Docs and Google Analytics
• Experience with Hubspot is a plus.