Director - Disputes Lead - Consumer Operations

Transunion; Gauteng; Remote; ZAR 1 200 000 - 1 800 000; Full time

Job summary

A leading financial services provider is seeking a Director - Disputes Lead to manage the Global Dispute function aligning with regulatory guidelines. Ideal candidates should have a Bachelor's degree and 15+ years of related experience, alongside excellent communication and problem-solving skills. This is a remote position based in South Africa, requiring a fibre-ready home setup.

Qualifications

• 15+ years' experience in the financial services industry.
• Experience in Operations, Contact Center, or Regulatory Process Management.
• Navigating a highly matrixed organization.

Responsibilities

• Lead the Global Dispute function supporting regulatory processes.
• Share best practices and monitor performance.
• Coordinate with regional resources for local regulations and delivery.

Skills

Excellent written and oral communications skills

People management skills

Analytical and problem-solving abilities

Education

Bachelor's degree

Job description

Director - Disputes Lead - Consumer Operations

This role will lead the Global Dispute function that supports regulatory processes at an international level.

This role will be to share best practices, monitor performance, manage cost and ensure regulatory guidelines are met at a regional level.

This is a remote position, working SA hours with some overlap to the US dependent on business needs.

The individual in this role will be responsible for coordinating with the applicable regional resources in understanding the local and state regulations to follow in order to manage the delivery of disputes in the various geographical locations.

This individual will also coordinate and will have resources located in various geographical locations that will directly / indirectly report to them to align on dispute performance, enhancements and monitoring.

Qualifications

Bachelor's degree and 15+ years' experience in the financial services industry in roles such as Operations, Contact Center, Regulatory Process Management or similar

Experience navigating a highly matrixed organization

• Excellent written and oral communications skills, with the ability to effectively interface with senior management and external entities
• People management skills, strong leadership, influencing, and relationship-building skills
• Excellent analytical and problem-solving abilities, with a keen attention to detail and a results-oriented mindset

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.

You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.