Digital Workplace - Senior Operations Manager-Technology

Exl; Upington; Remote; ZAR 600 000 - 900 000; Full time

Job summary

A leading business services company is seeking a Senior Operations Manager for their Upington location. The role involves IT Service Management, liaising with clients to understand requirements, and leading operational reviews. Ideal candidates will have experience in compliance and information security and a drive for service improvement initiatives.

Qualifications

• Experience in IT Service Management and Delivery.
• Strong background in compliance and information security.
• Proven ability to drive service improvement initiatives.

Responsibilities

• Lead Operational Reviews on SLA adherence.
• Identify and implement service improvement initiatives.
• Liaison with the Client to understand delivery requirements.

Job description

Overview

Digital Workplace - Senior Operations Manager-Technology role at EXL in Cape Town, Western Cape, South Africa.

Responsibilities

• IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
• Participate in ongoing Service Operations Reviews and on new business growth calls with client / internal stakeholders.
• Business Value Creation - Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs.
• Driving Effectiveness of Compliance & Information Security as part of Operations of client processes; work with Internal Audit Teams to meet compliance requirements.
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to Internal Teams.
• Major Incidents Database – Capture all Client processes downtimes / application issues & major downtimes for future use.