Digital Workplace - Senior Operations Manager-Technology

Exl; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A consulting firm is looking for a Senior Operations Manager in Tzaneen, Limpopo. This full-time role involves leading operational reviews, enhancing service delivery, and driving compliance and productivity improvements. You will engage with clients and internal stakeholders while capturing significant incidents for future use. Ideal candidates should have experience in IT service management and operational leadership within business consulting sectors.

Responsibilities

• Lead Operational Reviews on SLA adherence and ongoing projects with stakeholders.
• Participate in Service Operations Reviews and business growth calls.
• Identify and implement service improvement initiatives.
• Drive compliance and information security effectiveness.
• Liaise with the client to communicate expectations to teams.
• Capture major incidents for future reference.

Job description

Overview

Digital Workplace - Senior Operations Manager-Technology role at EXL in Cape Town, Western Cape, South Africa.

Responsibilities

• IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
• Participate in ongoing Service Operations Reviews and on new business growth calls with client / internal stakeholders.
• Business Value Creation - Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs.
• Driving Effectiveness of Compliance & Information Security as part of Operations of client processes; work with Internal Audit Teams to meet compliance requirements.
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to Internal Teams.
• Major Incidents Database – Capture all Client processes downtimes / application issues & major downtimes for future use.

Seniority level: Mid‑Senior level.

Employment type: Full‑time.

Job function: Management and Manufacturing.

Industries: Business Consulting and Services.