Digital Workplace - Senior Operations Manager-Technology

Exl; Durban; Remote; ZAR 900 000 - 1 200 000; Full time

Job summary

A leading global operations management company is seeking a Senior Operations Manager for their Technology division in Durban, South Africa. The role involves overseeing IT service management, leading operational reviews, and driving service improvement initiatives while collaborating with clients and internal teams. The ideal candidate will have a strong background in operational management and compliance oversight.

Responsibilities

• Lead Operational Reviews on SLA adherence, ongoing projects.
• Identify, implement and review service improvement initiatives.
• Engage with internal teams for compliance and delivery requirements.

Job description

Overview

Digital Workplace - Senior Operations Manager-Technology role at EXL in Cape Town, Western Cape, South Africa.

Responsibilities

• IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
• Participate in ongoing Service Operations Reviews and on new business growth calls with client / internal stakeholders.
• Business Value Creation - Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs.
• Driving Effectiveness of Compliance & Information Security as part of Operations of client processes; work with Internal Audit Teams to meet compliance requirements.
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to Internal Teams.
• Major Incidents Database – Capture all Client processes downtimes / application issues & major downtimes for future use.