Digital Service & Risk Advisor – Transactional Banking

Absa Group; Umhlanga Rocks; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A prominent banking institution in Umhlanga Rocks seeks a Digital Service & Risk Advisor to enhance client engagement and provide transactional banking support. The ideal candidate will have over 5 years of transactional banking experience and a relevant Bachelor's degree. This role requires strong advisory capabilities and effective relationship management with clients across various business segments.

Qualifications

• Over 5 years of experience in Transactional Banking preferred.
• Experience working with Corporate or Business Client Relationships.
• Thorough understanding of Transactional Banking Product Knowledge.

Responsibilities

• Advise clients on Transactional Banking services and solutions.
• Manage client relationships to maximize earnings and transaction volumes.
• Collaborate with company stakeholders to enhance customer engagement.
• Assist in regulatory and compliance management for customer benefit.

Skills

Transactional Banking Experience

Client Relationship Management

Cross-selling abilities

Education

Bachelor's degree

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Are you passionate about delivering exceptional service and advisory support in the fast‑paced world of Transactional Banking? We are seeking a dynamic Digital Service & Risk Advisor to support our Origination, Sales, and Coverage teams, serving new and existing clients across all Business and Corporate segments within South Africa.

Job Description

Your Key Responsibilities will include;

Advisory – Lead Conversion

Advise Segment and Coverage client aligned portfolios on Transactional Banking:

• Understand client segment/sector and business needs to facilitate digital and risk advisory.
• Provide additional insight, detail and information on clients transaction flow including efficiency and risk informed.

Retention and Growth of Customer Relationships

Own the Relationship with Clients from a Transactional services perspective, acting as advisor on Transactional Services related matters:

• Maximise earnings with Clients through proper positioning and servicing from a Transactional Services perspective. Ensure clients are using appropriate service channels.
• Identify opportunities for expansion in transaction volumes and for cross selling of products or services through appropriate product knowledge, maintaining and engagement with clients on a regular basis, and problem solving capabilities.

Product Expertise

• Understand and comply with all applicable governance, compliance, risk policies and procedures.
• Thorough understanding of relevant, up‑to‑date technical knowledge in own field and across the broader client sector, business aligned to Transactional Banking propositions.

Cross company agreement on delivering greatest value to customers

• Partner with company stakeholders to establish accountability for customer engagement/experience across the value chain.
• Work with stakeholders to identify baseline metrics for tracking and improving engagement/interaction experiences with customers.

Risk management

• Assist in managing regulatory, risk and compliance for customer benefit e.g. TCF, KYC, etc.
• CIB wide and relevant regulatory and compliance governance.

Send in your CV if you have the following;

• a B Degree
• Over 5 years Transactional Banking Experience preferred as well as experience with Corporate or Business Client Relationships
• Transactional Banking Product Knowledge

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.