Digital Printing Counter Sales Assistant

Orms | Everything Photographic; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading photographic retailer in Cape Town seeks a Digital Printing Counter Sales Assistant to provide exceptional customer service and guide clients through their printing experiences. Ideal candidates will have a Grade 12 qualification, proficiency in Adobe Photoshop and Lightroom, and strong communication skills. Responsibilities include sales, stock management, and maintaining a welcoming workspace. Join a creative team that values engagement and excellence.

Qualifications

• Grade 12 education is essential.
• Must be proficient in Adobe Photoshop and Lightroom.
• Must be fluent in two languages for customer interaction.
• Prior photography or printing experience is a major advantage.

Responsibilities

• Guide customers through their printing journey.
• Suggest upgrades that enhance final products.
• Handle stock management and organize shelves.
• Reach out to clients about ready orders.

Skills

Customer Service Excellence

Proficient in Adobe Photoshop

Fluent in two languages

Photography / Printing Experience

Education

Grade 12

Tools

Adobe Lightroom

Embrace till system

Job description

Job Title: Digital Printing Counter Sales Assistant

Department: Photo Lab Cape Town

Location: ORMS Central Cape Town

RESPONSIBLE FOR: Be the friendly face that creates amazing experiences for our clients.

You’ll help bring their visual stories to life while smashing sales targets and building lasting relationships.

Minimum Education and Technological Skills

• Grade 12
• Computer literate
• Proficient in Adobe Photoshop and Lightroom
• A passion for staying ahead of digital printing trends and tech innovations
• Outstanding customer service skills and etiquette
• Fluent in two languages to connect with our diverse community
• Photography / Printing Experience – a major advantage
• No colour blindness – essential for accurate print work

What Makes You Perfect For Us

• Customer Service Excellence
• Genuine Connection: You naturally build rapport and make every client feel valued and heard
• Solution-Focused Mindset: You don’t just solve problems – you anticipate them and offer proactive solutions
• Empathy in Action: You understand that behind every print job is a special moment or memory
• Going the Extra Mile: You suggest the perfect frame or remind clients about better paper options
• Calm Under Pressure: You stay cool and positive even when things get hectic
• Follow-Through Champion: You remember clients’ preferences and check in on their satisfaction
• Professional Excellence: Master of Photoshop, ORMS Create & Print software, and Embrace till system
• Product knowledge that impresses (and keeps growing)
• Team player who lifts everyone up
• ORMS brand ambassador – you represent us with pride
• Photography background that adds authentic expertise

Key Responsibilities

• Client Consultation: Guide customers through their printing journey from concept to collection
• Upselling with Purpose: Suggest upgrades that genuinely enhance their final product
• Stock Management: Keep our shelves stocked and organized
• Follow-Up Care: Reach out to clients about ready orders (they love this personal touch)
• Software Mastery: Navigate ORMS Create & Print like a pro
• Systems Excellence: Handle Embrace till operations, credits, refunds, and invoicing flawlessly
• Space Curation: Maintain a welcoming, organized workspace
• Trend Spotting: Stay current with promotions, offers, and cutting‑edge printing tech
• Product Care: Price and pack stock with attention to detail
• Flexibility: Take on additional projects and tasks that help our team succeed

Key Performance Areas

• Customer Obsession: Delivering jaw‑shaking service that has clients raving about ORMS to their friends.
• Guide clients through sizing, colour options, print vs. canvas, framing, and photobooks – making each decision feel easy and exciting.
• Sales Growth: Naturally increasing turnover through genuine recommendations and value‑add suggestions.
• Team Harmony: Building strong relationships with colleagues and management while contributing to our positive culture.
• Brand Excellence: Being the professional, friendly face that makes ORMS unforgettable.

Personal Skills & Attributes

• Customer Service Genius: You make people feel amazing about their experience
• Communication Master: Crystal‑clear verbal and written skills
• Detail‑Oriented: Nothing slips past your eagle eye
• Pressure Handler: Tight deadlines? Bring it on
• Initiative Taker: You see what needs doing and make it happen
• Team Spirit: Collaboration energizes you
• Professional Presence: You look and act the part, always
• Adaptability: Change doesn’t phase you – you embrace it
• Growth Mindset: Learning new things excites you
• Physical Stamina: Comfortable standing and moving around to help clients
• Active Listener: You hear what clients really need, not just what they say
• Integrity: Honest, reliable, and trustworthy in everything you do

How to Apply

Ready to join our creative family? Please send your CV in confidence. If you don’t hear from us within 4 weeks, consider your application unsuccessful.

But don’t let that stop you from staying connected with the ORMS community.

This position(s) is aligned with our commitment to Employment Equity, and preference may be given to suitably qualified candidates from designated groups in terms of the Employment Equity Act.