Digital Platforms Head

Standard Bank Group; Johannesburg; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading financial services group in Johannesburg seeks a skilled professional to manage digital platforms for Consumer and High Net Worth clients. The ideal candidate has 8-10 years of experience in digital and eCommerce, a strong understanding of platform integration, and the ability to work within multi-disciplinary teams. Responsibilities include ensuring security, performance, and implementing innovative solutions that enhance the client experience.

Qualifications

• 8-10 years of experience with digital platforms.
• Experience leading multi-disciplinary teams.
• Strong understanding of digital, open banking, and platform integration.

Responsibilities

• Accountable for closing audit findings within timelines.
• Define and scale capabilities for digital platforms.
• Collaborate on security and fraud capabilities.

Skills

Digital & eCommerce

Agile Concepts

Financial Acumen

IT Systems

Vendor Evaluation and Management

Education

First Degree - Business Commerce

First Degree - Information Technology

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To implement, enable, maintain, scale, secure, entrench, engage and commercialise the digital platforms and functionality for Consumer and High Net Worth (CHNW) Clients in country in alignment with platform enablers; Innovation, overall segment value proposition and life journeys. To the vision and implementation of interventions to ensure that digital platforms are always on, always secure and consistently deliver an exceptional client experience.

Essential Functions

• Accountable for addressing and closing out audit findings within agreed timelines
• Accountable for implementing measures (leading and lagging) and measuring platform performance on an ongoing basis
• Accountable for the effective delivery of changes to digital platforms within agreed timelines
• Accountable to define, build and scale capabilities required to ensure that digital platforms are always on, always secure, scalable and consistently offer an excellent client experience.
• Capabilities, and engineering practices, that optimize platform resilience and stability
• Analyses and interprets feedback received from customer and staff regarding enhancements to digital platforms and ensures necessary actions are taken to address issues (e.g., ensuring requirements are built to address these issues in the next iteration).
• Collaborate with security engineering and IT Security and fraud risk management of reduce bank and client losses by designing, building and optimising security and fraud capabilities for digital platforms, including foundational APIs
• Continually modernises platforms in line with what matters to customers
• Creates quarterly leave plans to ensure adequate coverage. Approves leave requests and leave sell requests
• Creates workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year.
• Defines the Digital Platform vision, outcomes and communicates such to all relevant stakeholders.
• Demonstrates the impact of delivering enhancements to digital platforms; on cost; revenue and client experience.
• Determines development needs of the team, ensuring they are future-ready. Ensures that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed.

Qualifications

First Degree - Business Commerce
First Degree - Information Technology

Experience Required

Digital & eCommerce, CHNW
Personal and Private Banking

8-10 years of experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).

More than 10 years of experience in understanding integration of digital and eCommerce sales growth around products, solutions and go-to market plans. Experience in the development, design and enablement of Digital and eCommerce value propositions that work for Consumer & HNW clients. Strong understanding of digital, open banking and platform integration into a segment. Experience in leading, integrating and delivering client solutions through multi-disciplinary teams.

Behavioural Competencies

• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Exploring Possibilities
• Making Decisions
• Providing Insights
• Resolving Conflict
• Taking Action

Technical Competencies

• Agile Concepts
• Conducting Research
• Financial Acumen
• IT Systems
• Knowledge of Banking & Financial Service
• Vendor Evaluation and Management