Digital Marketing & CRM

ExecutivePlacements.com; Cape Town; On-site; ZAR 60 000 - 80 000; Full time

Job summary

A leading financial institution in Cape Town is seeking a Client Engagement Manager to enhance client engagement and drive CRM strategies. The ideal candidate will have over 5 years of marketing experience, strong skills in data analysis, and an educational background in marketing or business management. Responsibilities include executing client engagement strategies and managing team efforts to improve client interactions. This position offers an opportunity to impact client relationships significantly.

Qualifications

• 5+ years marketing experience in a complex client-focused organization.
• Experience in delivering and executing CRM strategies.
• Proven experience in managing a team.

Responsibilities

• Execute the Client Engagement strategy.
• Manage client engagement campaigns across the life cycle.
• Contribute insights to improve client engagement strategies.

Skills

Brand marketing principles

Data analysis

Client profiling

CRM Systems

Digital marketing

Campaign management

People management

Communication methods

Stakeholder management

Education

Bachelor's Degree in Marketing or Business Management

Relevant post-graduate qualification in Marketing or Business Management

Job description

Digital Marketing - CRM

Recruiter: wePlace

Job Ref: JHB000885/AS

Date posted: Monday, January 26, 2026

Location: Cape Town, South Africa

SUMMARY

Our client, one of South Africa’s Largest Banks, is looking for a Client Engagement Manager to join their team.

POSITION INFO

Purpose Statement

To deliver business and client value, and enhance client engagement though:

• Executing the Client Engagement strategy
• Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
• Contributing subject matter insights towards the improvement of client engagement strategies.

Experience

Minimum

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

Ideal

• 5+ years marketing experience in a large, complex and client focussed organisation
• Proven experience in delivering and executing CRM strategies, systems and data
• Previous experience in managing a team

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Marketing or Business Management

Knowledge

Minimum

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.