Digital Communications Manager

Clicks Group Limited; Cape Town; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading retail group seeks a Digital Communications Lead to oversee digital marketing strategies, campaign execution, and team leadership. The ideal candidate has over 5 years of marketing experience, with a focus on digital communications and team management. Strong skills in stakeholder engagement and innovative thinking are essential. This role promotes professional growth and offers a dynamic work environment.

Benefits

Unlimited opportunities for growth

Professional development programs

Qualifications

• Minimum of 5 years' experience in marketing, preferable in retail/FMCG.
• At least 3 years' experience in digital communications or public relations.
• Minimum of 3 years' experience leading teams.

Responsibilities

• Lead design, content, and measurement of all digital communications.
• Support development of strategic plans for digital marketing.
• Plan and execute email, social media, and digital campaigns.
• Evaluate new communication tactics and channels.

Skills

Stakeholder engagement

Strategic thinking

Innovative thinking

Negotiation skills

Maintaining relationships

Analytical skills

Persuasive communication

Effective communication

Managing complexity

Writing

Project Management

Education

Bachelor of Commerce degree or relevant discipline

Tools

Digital communication tools and platforms

Job description

Job Title : Digital Communications Lead

To lead and be responsible for the design, content, and effective measurement of all digital communications for Clicks and Partner.

Influence cross-functionally with other teams to identify and develop new and innovative methods of digital communications to maximize value (revenue and income).

Duties & Responsibilities

Support the development and implementation of strategic plans for digital marketing communications and customer experience.

Plan, develop, and execute compelling email, social media, and digital campaigns.

Evaluate and test new and innovative communication tactics and channels and look at best practices.

Segment needs into effective inspiring digital communications with detailed plans.

Desired Experience & Qualification

JOB EXPERIENCE : Minimum of 5 years' experience in marketing (desirable in retail / FMCG marketing), with at least 3 years' experience in digital communications, communications, or public relations.

Minimum of 3 years' experience leading teams and creating a motivating and high-performance environment.

EDUCATION

Bachelor of Commerce degree (or relevant discipline, e.g., Marketing)

JOB RELATED KNOWLEDGE

• Digital marketing principles, practices, and global trends (expert)
• Shopper psychology and effective marketing communication (seasoned)
• Understanding of best practice principles and technology enablers in relation to digital communication and trends (seasoned)
• Digital communication tools and platforms (expert)
• Budget Management (seasoned)
• Financial Management (applied)
• POPI Regulations (seasoned)

JOB RELATED SKILLS

• Stakeholder engagement (advanced)
• Strategic thinking (proficient)
• Innovative thinking and creating new growth opportunities (advanced)
• Negotiation skills (proficient)
• Maintaining relationships (proficient)
• Analytical skills (BI, reporting) and drawing insights from data (advanced)
• Persuasive communication (intermediate)
• Effective communication (proficient)
• Managing complexity (advanced)
• Writing, editing, and verbal communication (advanced)
• Project Management (advanced)

JOB RELATED COMPETENCIES

• Leading and Supervising
• Presenting and Communicating Information
• Applying Expertise and Technology
• Analysing
• Entrepreneurial and Commercial Thinking

Why Clicks

We look for customer-obsessed people with a "can do" attitude, who are professional and passionate about their careers.

Clicks Group's employee value proposition focuses on people, passion, and opportunities.

We care about and contribute to the well-being of people, the environment, and communities, while the group's growth strategy provides our people with unlimited opportunities.

We endeavor to provide feedback to all candidates whenever possible; however, if you don't hear from us in 2 – 4 weeks, please consider your application unsuccessful.

All positions will be filled in accordance with our Group's Employment Equity plan.