Digital Communications Manager

Nimble Credit Solutions; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A forward-thinking financial services provider in Cape Town is seeking a candidate to design, test, and optimise digital communications to enhance collections and customer experience. This role involves driving innovation through AI and requires a creative mindset, strong analytical skills, and experience in digital marketing. The company offers a values-driven culture where employee contributions are valued.

Benefits

Funeral Cover

Life Cover

Disability Cover

Subsidised School fees

Paid Birthday & Maternity Leave

Qualifications

• Experience in digital marketing, project management and campaign management.
• Exposure to customer journey mapping and UX/CX optimisation.
• Familiarity with AI-driven communication platforms.

Responsibilities

• Design, test and optimise digital communications that drive collections.
• Maximise collections efficiency without losing the human touch.
• Drive campaigns and customer engagement across multiple digital channels.

Skills

Creative mindset

Strong writing skills

Analytical capabilities

Emotional intelligence

Results-driven

Project management skills

Self-motivated

Education

Degree or diploma in Marketing, Communications, Digital Media or related field

Tools

Microsoft Office Suite

Qlik

SQL

HTML

Job description

Location

Woodstock, Cape Town. Reporting To: eBranch Manager at Nimble Credit Solutions. We're committed to fostering a dynamic and supportive environment where employees can thrive.

Values

We are driven by values that shape everything we do. We believe in making a positive impact, getting things done, finding better ways, and always doing the right thing.

Why Join Us?

• Meaningful work: Your role helps shape the future of Nimble – every successful hire strengthens our business.
• Values‑driven culture: Work in a team where integrity, excellence, and improvement are part of our DNA.
• A culture that cares: At Nimble, we don't just talk about values – we live them. From celebrating wins to supporting each other through challenges, we're in this together.

Job Purpose

To design, test and optimise digital communications that drive collections, enhance customer experience and accelerate innovation through AI and data‑driven strategies.

Your Ultimate Mission

• Maximise collections efficiency without losing the human touch.
• Elevate customer experience by ensuring interactions are clear, effortless and strategic.
• Drive innovation by testing new ideas, channels and creative approaches.

What Success Looks Like

• Increased customer engagement and response rates.
• Smarter, more effective automation and data‑driven strategies.
• Improved customer satisfaction.
• Stronger overall business performance.

The Team You'll Join

You’ll be an integral part of a forward‑thinking team working hand‑in‑hand with our eBranch Digital Transformation Team and the Joint Operations Centre (JOC).

Together, we harness AI, smart automation and innovative communication platforms – such as chatbots, messaging systems and emerging digital tools – to design, test and scale solutions that deliver meaningful value for both customers and the business. We thrive on curiosity, collaboration and creative problem‑solving.

Who We're Looking For

• Creative and curious mindset, eager to design, test and refine communication strategies, while continuously learning and improving.
• Strong writing, editing and storytelling skills with meticulous attention to detail.
• Exceptional analytical capabilities to interpret complex data, generate insights, solve problems and drive informed decisions.
• Resilient and adaptable, embracing ongoing tasks and testing as opportunities to enhance accuracy, innovation and continuous improvement.
• High emotional intelligence, with strong interpersonal and collaboration skills and the ability to build effective working relationships.
• Results‑driven, focusing on maximising collections, efficiency and customer engagement, while driving digital transformation and continuous process improvement.
• Strategic thinker with the ability to zoom into detail and think outside the box, with a keen eye for accuracy and excellent follow‑through.
• Highly organised and agile, with excellent project management skills and the ability to meet tight deadlines, balance competing priorities and deliver in a dynamic, fast‑paced evolving environment.
• Self‑motivated and proactive attitude, taking accountability and full ownership of tasks, duties and outcomes.

Advantageous Training and Experience

• Degree or diploma in Marketing, Communications, Digital Media or related field.
• Experience in digital marketing, project management and campaign management.
• Proficient in Microsoft Office Suite and Qlik.
• Exposure to customer journey mapping, customer lifecycle communications and UX/CX optimisation.
• Familiarity with AI‑driven communication platforms and automation tools.
• Knowledge of SQL and HTML.
• Experience in debt collection or financial services sector.

What You’ll Do (Included but not limited to)

• Transform Digital Communications Strategy into Action – translate the company's digital communication strategy into effective campaigns, processes and workflows.
• Experiment with wording, tone and messaging of high quality to maximise the effectiveness of digital communications.
• Implement innovative digital tools, channels and AI solutions aligned with emerging technologies and customer experience trends.
• Manage and maintain customer messaging management systems (CMMS) to ensure messaging is accurate, timely and consistent across all digital channels.
• Drive Campaigns and Customer Engagement – define, manage and optimise digital channels across email, SMS, WhatsApp, in‑app chat, push notifications and emerging channels/new platforms.
• Own and manage the digital communication calendar, ensuring campaigns are strategically scheduled, distributed across all digital channels and executed on time to maximise impact and support business objectives.
• Develop templates tailored to strategies, debtor segmentation and behaviours.
• Apply big‑picture thinking to drive digital collections through targeted, customer‑focused campaigns and customer‑centric process design.
• Ensure accuracy, deliverability and compliance with all relevant laws and regulations across communications.
• Leverage data and analytics as a core driver to measure, test and optimise digital communications, ensuring continuous improvement.
• Monitor communication performance across channels, run tests, track results and recommend / implement improvements.
• Produce campaign performance reports that highlight insights and opportunities to improve debtor lifecycle outcomes and digital communication strategies.
• Collaborate with Operations, Analytics and other teams / stakeholders to align communications with business goals.
• Implement cost‑conscious strategies by identifying and eliminating wasteful expenditure while optimising resource allocation across all communication channels.
• Collaborate cross‑functionally with IT, Operations, Analytics and other stakeholders to execute projects on time.
• Support the JOC and Innovation team in piloting and scaling new digital initiatives.
• Contribute creative ideas and challenge the status quo to continuously improve digital processes and digital communication.

Remuneration & Benefits

Basic Salary

• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the employer)
• Disability Cover (at the full cost of the employer)
• Subsidised School fees towards your child schooling at Nimble Peak Child EduCare (Ages: 3 months – 5 years)
• Paid Birthday & Maternity Leave

Working Hours: 08:00 am to 05:00 pm, Monday to Friday.

This internal opportunity is open in line with the Nimble Group Employment Equity Plan.