Digital Communications Manager

Nimble Group; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading firm in digital communications in Cape Town seeks a professional to innovate digital strategies that enhance customer experiences. The role focuses on maximizing collections efficiency and implementing AI-driven communication tools. Ideal candidates should have strong analytical and writing skills, with a degree in Marketing or related fields. A creative mindset and excellent project management abilities are essential for this position.

Benefits

Funeral Cover

Life Cover

Disability Cover

Medical Cover

Subsidised School fees

Paid Birthday Leave

WIFI Access

Qualifications

• Strong writing, editing and storytelling skills with meticulous attention to detail.
• Exceptional analytical capabilities to interpret complex data and generate insights.
• Resilient and adaptable mindset.

Responsibilities

• Transform Digital Communications Strategy into Action.
• Drive Campaigns and Customer Engagement.
• Monitor communication performance and track results.

Skills

Creative mindset

Writing and storytelling skills

Analytical capabilities

Interpersonal skills

Project management skills

Self-motivated attitude

Education

Degree in Marketing, Communications, Digital Media or related field

Tools

Microsoft Office Suite

Qlik

SQL

HTML

Job description

Location & Reporting

Woodstock, Cape Town. Reporting to: eBranch Manager. At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can thrive.

Values and Culture

We are driven by values that shape everything we do.

We believe in making a positive impact, getting things done, finding better ways, and always doing the right thing.

Why Join Us?

Meaningful Work: Your role helps shape the future of Nimble – every successful hire strengthens our business.

Values-Driven Culture: Work in a team where integrity, excellence, and improvement are part of our DNA.

A Culture That Cares: At Nimble, we don’t just talk about values - we live them.

From celebrating wins to supporting each other through challenges, we’re in this together.

Job Purpose

To design, test and optimise digital communications that drive collections, enhance customer experience and accelerate innovation through AI and data-driven strategies.

Your Ultimate Mission

Maximise collections efficiency without losing the human touch.

Elevate customer experience by ensuring interactions are clear, effortless and strategic.

Drive innovation by testing new ideas, channels and creative approaches.

What Success Looks Like

Increased customer engagement and response rates.

Smarter, more effective automation and data-driven strategies.

Improved customer satisfaction.

Stronger overall business performance.

Team You'll Join

You’ll be an integral part of a forward-thinking team working hand-in-hand with our eBranch Digital Transformation Team and the Joint Operations Centre (JOC).

Together, you’ll harness AI, smart automation and innovative communication platforms – such as chatbots, messaging systems and emerging digital tools – to design, test and scale solutions that deliver meaningful value for both customers and the business.

You’ll join a team that thrives on curiosity, collaboration and creative problem-solving.

We focus on solving real challenges, refining ideas and translating insights into communication strategies that work to deliver lasting impact.

Who We’re Looking For

• Creative and curious mindset, eager to design, test and refine communication strategies, while continuously learning and improving.
• Strong writing, editing and storytelling skills with meticulous attention to detail.
• Exceptional analytical capabilities to interpret complex data, generate insights, solve problems and drive informed decisions.
• Resilient and adaptable, embracing ongoing tasks and testing as opportunities to enhance accuracy, innovation and continuous improvement.
• High emotional intelligence, with strong interpersonal and collaboration skills with the ability to build effective working relationships.
• Results-driven, with a focus on maximising collections, efficiency and customer engagement, while driving digital transformation and continuous process improvement.
• Strategic thinker with the ability to zoom into detail and think outside the box, with a keen eye for accuracy and excellent follow-through.
• Highly organised and agile, with excellent project management skills and the ability to meet tight deadlines, balance competing priorities and deliver in a dynamic, fast-paced evolving environment.
• Self-motivated and proactive attitude, taking accountability and full ownership of tasks, duties and outcomes.

Advantageous Training And Experience

• Degree or diploma in Marketing, Communications, Digital Media or related field.
• Experience in digital marketing, project management and campaign management.
• Proficient in Microsoft Office Suite and Qlik.
• Exposure to customer journey mapping, customer lifecycle communications and UX / CX optimisation.
• Familiarity with AI-driven communication platforms and automation tools.
• Knowledge of SQL and HTML.
• Experience in debt collection or financial services sector.

What You’ll Do (Included but not limited to)

• Transform Digital Communications Strategy into Action – translate the company’s digital communication strategy into effective campaigns, processes and workflows.
• Experiment with wording, tone and messaging that are of a high quality, to maximise the effectiveness of digital communications.
• Implement innovative digital tools, channels and AI solutions aligned with emerging technologies and customer experience trends.
• Manage and maintain customer messaging management systems (CMMS) to ensure messaging is accurate, timely and consistent across all digital channels.
• Drive Campaigns and Customer Engagement – define, manage and optimise digital channels across email, SMS, WhatsApp, in-app chat, push notifications and emerging channels/new platforms.
• Own and manage the digital communication calendar, ensuring campaigns are strategically scheduled, distributed across all digital channels and executed on time to maximise impact and support business objectives.
• Develop templates tailored to strategies, debtor segmentation and behaviours.
• Apply big picture thinking to drive digital collections through targeted, customer-focused campaigns and customer centric process design.
• Ensure accuracy, deliverability and compliance with all relevant laws and regulations across communications.
• Leverage data and analytics as a core driver to measure, test and optimise digital communications, ensuring continuous improvement.
• Monitor communication performance across channels, run tests, track results and recommend/implement improvements.
• Produce campaign performance reports that highlight insights and opportunities to improve debtor lifecycle outcomes and digital communication strategies.
• Collaborate with Operations, Analytics and other teams/stakeholders to align communications with business goals.
• Implement cost-conscious strategies by identifying and eliminating wasteful expenditure, while optimising resource allocation across all communication channels.
• Collaborate cross-functionally with IT, Operations, Analytics and other stakeholders to execute projects on time.
• Support the JOC and Innovation team in piloting and scaling new digital initiatives.
• Contribute creative ideas and challenge the status quo to continuously improve digital processes and digital communication.

Remuneration & Benefits

• Basic Salary.
• Benefits at full cost to the Employer: Funeral Cover, Life Cover, Disability Cover.
• Medical Cover (after successful completion of probation period).
• Subsidised School fees towards your child’s schooling at Nimble Peak Child EduCare (ages 3 months – 5 years).
• Paid Birthday & Maternity Leave.
• WIFI Access.
• Working Hours: 45 hours per week, scheduled between 07:00 am and 20:30 pm, Monday to Friday.

This internal opportunity is open in line with the Nimble Group Employment Equity Plan.