Digital Communications Architect — AI & CX

Nimble Credit Solutions; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A forward-thinking financial services provider in Cape Town is seeking a candidate to design, test, and optimise digital communications to enhance collections and customer experience. This role involves driving innovation through AI and requires a creative mindset, strong analytical skills, and experience in digital marketing. The company offers a values-driven culture where employee contributions are valued.

Benefits

Funeral Cover

Life Cover

Disability Cover

Subsidised School fees

Paid Birthday & Maternity Leave

Qualifications

• Experience in digital marketing, project management and campaign management.
• Exposure to customer journey mapping and UX/CX optimisation.
• Familiarity with AI-driven communication platforms.

Responsibilities

• Design, test and optimise digital communications that drive collections.
• Maximise collections efficiency without losing the human touch.
• Drive campaigns and customer engagement across multiple digital channels.

Skills

Creative mindset

Strong writing skills

Analytical capabilities

Emotional intelligence

Results-driven

Project management skills

Self-motivated

Education

Degree or diploma in Marketing, Communications, Digital Media or related field

Tools

Microsoft Office Suite

Qlik

SQL

HTML

Job description

A forward-thinking financial services provider in Cape Town is seeking a candidate to design, test, and optimise digital communications to enhance collections and customer experience. This role involves driving innovation through AI and requires a creative mindset, strong analytical skills, and experience in digital marketing. The company offers a values-driven culture where employee contributions are valued.