Digital Commerce: Product Release Coordinator

ShopriteX; Cape Town; On-site; ZAR 600,000 - 850,000; Full time

Job summary

ShopriteX is seeking a Release Coordinator to manage the end-to-end deployment of new systems and features. You will coordinate daily deployment activities across Development and Infrastructure, ensuring on-schedule rollout and compliance with standards.

The role requires strong organizational and communication skills, 2+ years in release management, and the ability to work with multiple teams to optimize deployment processes.

Qualifications

• Degree or Diploma in Computer Science, Information Technology, or a related field – essential.
• +2 years’ experience in a relevant role, overseeing and delivering design, testing and deployment of releases – essential.
• Proven release management and deployment coordination experience in a technical environment.
• Strong understanding of software development and IT infrastructure processes.
• Excellent organizational and communication skills with the ability to manage multiple priorities.

Responsibilities

• Coordinate and execute the daily deployment process, ensuring timely rollouts.
• Collaborate with Release Managers, Product Owners, DevOps specialists and Engineers to facilitate deployment activities.
• Identify and manage exceptions and deviations from the deployment process.
• Communicate updates regarding deployment policies and status.
• Ensure adherence to deployment standards and procedures across teams.
• Facilitate resource commitment to support deployment activities.
• Identify opportunities for process improvement and implement enhancements.
• Create, analyze, and distribute process reports to stakeholders.
• Serve as the primary contact for deployment, engaging clients, service providers, and management.
• Facilitate resolution of compliance issues and follow escalation policy.
• Perform ongoing administration of deployment processes and measure performance.
• Chair daily deployment change meetings and coordinate testing, cutover and training where required.

Skills

Release coordination

Communication

Organizational skills

Collaboration

Education

Degree or Diploma in Computer Science or IT

Tools

Deployment tooling

Job description

About the role

The Release Coordinator is responsible for coordinating the implementation and deployment of newly designed systems and developed features, ensuring their rollout for full operational use. This role is essential for coordinating releases and deployments across all Development and Infrastructure teams, maintaining a unified schedule of deployments. The Release Coordinator will complete daily deployment operations, ensuring that all activities are executed on schedule and within compliance with established standards

What you'll do

Coordinate and execute the daily deployment process, ensuring timely and efficient rollouts.

Collaborate with multiple Release Managers, Product Owners, DevOps Infrastructure subject matter experts, and Software Engineers to facilitate deployment activities.

Identify and manage exceptions and deviations from the deployment process, ensuring effective resolution.

Communicate updates regarding new and changed policies related to deployment procedures. Communicate deployment status

Ensure adherence to deployment standards and procedures across all teams.

Facilitate resource commitment and allocation to support deployment activities.

Identify opportunities for process improvement and implement enhancements to increase efficiency.

Create, analyse, and distribute process reports to stakeholders.

Serve as the primary point of contact for the deployment process, engaging with clients, service providers, and management.

Facilitate the resolution of issues related to compliance with deployment processes and standards.

Follow defined escalation paths as outlined in the escalation policy when necessary.

Notify participants when standards and procedures are not being adhered to.

Perform ongoing administration of deployment processes, ensuring completeness and integrity of information.

Evaluate process performance and establish measurements and targets for continuous improvement.

Assist in auditing the deployment process for compliance with documented procedures.

Chair daily deployment change meetings to discuss progress and address any challenges.

In certain agreed features to be deployed the release co-ordinator will also be responsible for:

Integration, Prep and Prod Testing co-ordination

Release impact analysis, and Facilitate Cutover, Training & Comms plan for the feature.

What you'll bring

Degree or Diploma in Computer Science, Information Technology, or a related field – (essential).

+2 years’ experience in a relevant role, with demonstrable experience overseeing and delivering the design, testing, and deployment of releases into production environments – (essential).

Proven experience in release management and deployment coordination in a technical environment.

Strong understanding of software development and IT infrastructure processes.

Excellent organizational and communication skills, with the ability to manage multiple priorities.

Ability to work collaboratively with diverse teams and stakeholders.

Experience in process improvement methodologies and tools.

Familiarity with compliance standards and audit processes is a plus.

The Release Coordinator plays a critical role in ensuring the successful deployment of systems and software, ultimately contributing to the operational excellence of our organization.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.