Digital Banking CRM Support & Compliance Specialist

Datafin IT Recruitment; Johannesburg; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency is seeking a Customer Support Agent in Johannesburg for a rapidly expanding digital banking platform. The role blends customer support with compliance responsibilities. Ideal candidates should possess strong customer service experience and critical thinking skills, exhibiting high emotional intelligence. This full-time position requires working shifts, including weekends. Hybrid work is offered with weekly in-office meetings.

Qualifications

• Experience in customer service, hospitality, or compliance preferred.
• High emotional intelligence and ability to read customer needs effectively.

Responsibilities

• Provide exceptional customer service via digital platforms.
• Conduct customer verification and compliance checks.
• Investigate complex issues and escalate when necessary.
• Use critical thinking to spot trends and fraud patterns.
• Maintain a high level of technical savviness for app-related issues.
• Collaborate with the team in a hybrid work environment.

Skills

Customer service

Compliance

Critical thinking

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor's degree preferred

Job description

A recruitment agency is seeking a Customer Support Agent in Johannesburg for a rapidly expanding digital banking platform. The role blends customer support with compliance responsibilities. Ideal candidates should possess strong customer service experience and critical thinking skills, exhibiting high emotional intelligence. This full-time position requires working shifts, including weekends. Hybrid work is offered with weekly in-office meetings.