Digital Banking & Cash Services Consultant

nedbank; Mthatha; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A prominent banking institution in Mthatha seeks a dedicated Client Service Officer to enhance client engagement through digital solutions and cash transactions. The ideal candidate will possess a diploma and have 1-2 years of experience in banking client service, focusing on improving client relationships and delivering high-quality service. Responsibilities include processing transactions, educating clients, and ensuring compliance with regulations. If you're tech-savvy and committed to client satisfaction, apply now.

Qualifications

• 1 - 2 years of experience in Retail/Banking Client Service.
• Experience with cash handling and technology.
• Understanding of Nedbank's security policies and procedures.

Responsibilities

• Engage with clients to address concerns and facilitate their service needs.
• Process cash transactions and manage client queries.
• Educate clients on digital and self-service solutions.

Skills

Customer service principles

Relationship management

Technology savvy

Problem resolution

Education

Diploma

Higher Certificate in Banking / Financial Services qualifications - NQF5

Job description

A prominent banking institution in Mthatha seeks a dedicated Client Service Officer to enhance client engagement through digital solutions and cash transactions. The ideal candidate will possess a diploma and have 1-2 years of experience in banking client service, focusing on improving client relationships and delivering high-quality service. Responsibilities include processing transactions, educating clients, and ensuring compliance with regulations. If you're tech-savvy and committed to client satisfaction, apply now.