Digital Agent

Tracker South Africa; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading vehicle tracking company is seeking sales agents for their call centre in Johannesburg. Candidates should have 1 year of call centre experience, along with RE 5 and FAIS credits. The role involves achieving sales targets, marketing services, handling customer queries, and managing leads. Attention to detail and strong communication skills are essential for this position.

Responsibilities

• Responsible for sales and lead conversion targets.
• Marketing of services to existing and new customers.
• Scheduling fitments of tracking units.
• Follow up on outstanding leads and queries.
• Handle inbound and make outbound calls.
• Demonstrate knowledge of product and service offerings.
• Negotiate product and service adjustments based on customer needs.
• Manage customer queries and complaints professionally.
• Selling of value-added services.
• Provide feedback regarding status of leads.
• Ensure quality benchmarks are achieved.
• Manage time and workloads to meet deadlines and targets.

Skills

Attention to detail

Deadline and results driven

Judgment / Problem solving

Tolerance for stress

Interpersonal and communication skills

Education

RE 5 & FAIS credits

1 year previous call centre experience

MS Office knowledge (Basic or Intermediate Excel)

Job description

Company Overview

Tracker has been South Africa's leading vehicle tracking company since the

Tracker requires the services of sales agents in the Digital Department (Call Centre) situated at the head office based in Johannesburg.

Responsibilities

• The Digital agent is responsible for sales and lead conversion targets.
• Marketing of Tracker to both existing and new customers.
• Scheduling fitments of Tracking units.
• Follow up on outstanding leads and / or queries.
• Handle inbound and make outbound calls according to campaigns.
• Demonstrate excellent knowledge of product, service offerings and systems.
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Tracker's sales strategy.
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Tracker's quality standards and values.
• Selling of value added services.
• Provide constant feedback to intermediaries, management and other departments regarding status of leads.
• Ensure quality benchmarks are achieved.
• Manage time and workloads to ensure that deadlines and targets are met.
• Align own behaviour with Tracker's culture and values.
• Ensure achievement of own performance requirements.

Qualifications

• Skills and Competencies: Attention to detail.
• Deadline and results driven.
• Judgment / Problem solving.
• Tolerance for stress.
• Interpersonal and communication skills.

Job Requirements

• 1 year previous call centre experience in a sales environment is essential.
• RE 5 & FAIS credits are essential.
• MS Office knowledge (Basic or Intermediate Excel).