Dialler Administrator

Corporate Placements; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail industry client is seeking a hands-on self-starter to manage the day-to-day operations of a dialler system. Responsibilities include dialler optimization and operational support. Candidates should have 3–5 years of experience in retail, telecommunications, or financial services within a call center. A Grade 12 qualification and relevant tertiary education are preferred.

Qualifications

• 3–5 years experience in retail, telecommunications, or financial services in a call centre.
• Proven experience in driving performance through system enhancements.

Responsibilities

• Administer day-to-day operations of the dialler.
• Optimize dialler for performance.
• Provide operational support and develop business/risk strategy.

Skills

Experience in administering dialler systems

Performance enhancement strategies

SQL or SAS knowledge

Education

Grade 12

Relevant tertiary qualification

Job description

Duties & Responsibilities

Our client in the retail industry is seeking a hands‑on self‑starter with experience in administering dialler systems to join their dynamic and fast paced dialler operations team.

You will be required to take ownership and accountability for administering the day‑to‑day operations of the dialler i.e. dialler optimization, operational support, business/risk strategy etc.

Desired Experience & Qualification

• Grade 12 and relevant tertiary qualification. Advantageous.
• 3–5 years working experience within retail, telecommunications or financial services within a call centre environment.
• Proven experience in driving performance through enhancements to system processes and strategies.
• SQL or SAS experience. Advantageous.

To apply click on the link below :-