Diagnostician Technical Represetative X2 Global Grade 10

Barloworld Equipment; City of Johannesburg Metropolitan Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment company in Johannesburg is seeking a Technical Analyst to ensure product health and provide expert support. The ideal candidate will have substantial experience in troubleshooting and failure analysis, along with a qualification as an Artisan and specific Caterpillar certification. This role requires strong interpersonal skills and computer literacy, focused on delivering technical support and ensuring compliance with service guidelines.

Qualifications

• Minimum 12 years post-apprentice experience, with 5 years in field service.
• At least 3 years’ experience as a Technical Analyst.
• Exceptional knowledge of product operating systems and troubleshooting.

Responsibilities

• Ensure improved product health for all products.
• Support new product introduction.
• Provide expert technical support for Warranty resolution.

Skills

Troubleshooting

Problem-solving

Failure analysis

Interpersonal relationship skills

Report writing

Computer literacy

Time management

Education

Grade 12 / N3

Qualified Artisan

Caterpillar Advanced certification

Tools

MS Office

Caterpillar systems

Service Technician Workbench

Job description

Key Outputs

• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management.
• Assist artisans and TAs with complex troubleshooting on machines and components.
• Do failure analysis on failed components and parts.
• Compile comprehensive condition and failure reports.
• Compile informative product issue reports and address to Service Engineering and management.
• Ensure latest product updates are shared, issued and executed.
• Provide expert technical support for Warranty resolution and 1 hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines.
• Negotiate with Caterpillar on Warranty issues.
• Interact with SEENG and Caterpillar on product issues.
• Monitor product health
• Carry out field follow projects
• Remotely and physically troubleshoot complex failures on machines

Qualification, Experience And Competencies

• Grade 12 / N3
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic)
• Must have completed Caterpillar Advance certification.
• Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service] (external candidates)
• Minimum of 3 years’ experience as a Technical Analyst.
• Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
• Exceptional trouble shooting, problem solving and failure analysis skills.
• Be able to compile accurate and professional reports (Failure and conditional)
• Understand impact of site severity conditions and how it impacts machine health.
• Demonstrated practical and theoretical knowledge transfer skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & Caterpillar systems)
• Familiar with the use of Service Technician Workbench
• Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.)
• Business communication and presentation skills.
• Planning and prioritizing tasks.
• Understand the BWE Quality system.