Device & Software Support Engineer

Kinektek; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions company in Cape Town seeks a Device & Software Support Engineer. Responsibilities include providing technical support, troubleshooting issues, and developing software solutions. Strong proficiency in software support and customer service skills required. The role is on-site and full-time, focusing on enhancing user experience and product functionality with a collaborative team.

Qualifications

• Proficiency in software support and technical support.
• Skills in software development and troubleshooting.
• Strong customer service abilities.
• Excellent problem-solving skills.
• Ability to work independently and collaboratively.

Responsibilities

• Provide technical support and troubleshoot software and device issues.
• Develop software solutions to enhance product functionality.
• Manage assembly and testing of components and machines.
• Write Java code on Raspberry Pi controllers.
• Assist with remote management of kiosks using BalenaOS.

Skills

Software support

Troubleshooting

Customer service

Problem-solving

Collaboration

Tools

Java

Flutter

Raspberry Pi

BalenaOS

Jira

Job description

Company Description

At Kinektek, we simplify financial transactions by providing convenient access, ease of use, and security for millions of people globally, regardless of their income group.

We believe that technology enables happier and more empowered customers, leading to quicker and more satisfying transactions.

Our approach prioritizes the end user in the development of software platforms and omni‑channel commerce solutions.

We focus on technical accuracy and detailed customer understanding to create secure, efficient, and reliable self‑service transaction systems.

Role Description

This is a full‑time on‑site role located in the City of Cape Town for a Device & Software Support Engineer.

The primary responsibilities include providing technical support, troubleshooting software and device issues, developing software solutions, and ensuring customer satisfaction through effective customer service.

The engineer will also work closely with other teams to enhance the functionality and user experience of our products.

Qualifications

• Proficiency in software support and technical support
• Skills in software development and troubleshooting
• Strong customer service abilities
• Excellent problem‑solving skills
• Ability to work independently and collaboratively

Detail

We have a need for someone who can be present in our workshop in Ndabeni, Cape Town, 8 hours a day to perform the following tasks:

• Assist with new machine design or design revisions e.g. addition of new components requiring control like scanners, printers or dispensers.
• Manage the assembly and testing of components and entire machines.
• Write Java code onto a Raspberry Pi controller to manage all components on the kiosk, like printers, POS device, thumbprint readers, camera and any other component that might be added.
• Write Flutter apps for Android devices (nice to have).
• Assist with remote management of kiosks using BalenaOS.
• Interact with support technicians in the field over WhatsApp and phone.
• Interact with customers via issue tickets logged in Jira.
• Speak to customers on the phone to determine what the issue might be with a machine.
• Make arrangement for technician call‑outs to service machines in the field.
• Arrange shipment of components and machines to site.
• Remotely troubleshoot and find solutions.
• Report to the workshop manager.

Devices are typically connected via USB or Ethernet.