Desktop Support Technician - Remote - Night Shift (Usa Hours)

Scaled Inc; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading staff augmentation firm is seeking a Desktop Support Technician for a remote night shift position. The ideal candidate will have over 5 years of experience in desktop support and proficiency in Microsoft applications and Azure services. Responsibilities include configuring and migrating Microsoft applications, assisting in desktop deployments, and managing Windows Server infrastructure. This role offers a competitive full-time salary and an opportunity to work with top-tier technical talent in South Africa.

Benefits

Flexible working hours

Home office setup support

Qualifications

• Expertise in Microsoft, desktop solutions, and cloud-based infrastructure.
• Experience with security best practices to protect IT systems.
• Hands-on experience with software installations.

Responsibilities

• Configure and migrate Microsoft applications.
• Assist in desktop solutions deployment.
• Manage Active Directory and Windows Server infrastructure.

Skills

Microsoft applications configuration

Azure cloud services

Windows and macOS support

Active Directory management

Education

5+ years in desktop support

Tools

Microsoft Exchange Online

Azure Active Directory

VMware

Job description

Overview

Desktop Support Technician - REMOTE - NIGHT SHIFT (USA Hours) at Scaled Inc.

About the Company - Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent.

We take pride in delivering exceptional technical expertise and outstanding service to our clients.

This role requires expertise in Microsoft, Desktop Solutions, Cloud-Based Infrastructure, and Virtualization. Please note that this is a night shift position as you will be working USA hours.

Responsibilities

• Microsoft Migration & Deployment – Configure, migrate, and deploy Microsoft applications, including Exchange Online, SharePoint Online, and Teams. Experience migrating from on-premise servers to Microsoft is a plus.
• Desktop Solutions Deployment – Assist in software installations for project teams and ensure smooth desktop deployments. Experience with InTune deployments is a plus.
• Windows Server Administration – Configure, deploy, and manage Active Directory, Group Policy, DNS, and other core Windows Server infrastructure components.
• Security & Compliance – Implement security best practices to protect IT systems, ensuring data integrity, compliance, and availability.
• IT Project Collaboration – Work closely with the IT team to support systems after deployment, ensuring seamless operation.
• Process Documentation – Maintain detailed documentation of IT processes, procedures, and system configurations.

Qualifications

• Minimum 5 years of experience in desktop support roles with expertise in Office, Azure, desktop support, and server administration.

Required Skills

• Strong expertise in Azure cloud services, including Azure Active Directory, Virtual Machines, and Storage.
• Hands‑on experience in configuring and troubleshooting Office applications such as Exchange Online, SharePoint Online, and Teams.
• Proficiency in supporting both Windows and macOS operating systems, including hardware troubleshooting and software installation.
• Solid experience managing Windows Server environments, including Active Directory, Group Policy, and DNS.

Preferred Certifications

• Microsoft Certified Solutions Expert (MCSE) or equivalent.
• Cisco or HP Advanced Certification.
• Azure Certification (e.g., Azure Administrator).
• VMware Certification.
• Cybersecurity Certifications (SANS, GIAC, etc.).
• Security Infrastructure Certifications (Fortinet, Cisco, Meraki, Palo Alto, Juniper, F5, VMware).
• Security Management Certifications (Splunk, Arctic Wolf, Tech / Monitoring solutions).

Home Office Requirements

• Dedicated Home Office – A quiet, private workspace with a door to minimize distractions.
• High-Speed Internet – Fibre connection with a minimum of 50 Mbps upload and download.
• Computer Equipment – A laptop or desktop capable of handling IT support tasks efficiently.
• Audio & Video Setup – Headset for clear communication and a webcam for video conferencing.
• Backup Power Solution – A reliable backup power source to maintain connectivity during outages.

Seniority, Employment Type, and Functions

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting

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