Desktop Support Technician

TSU Protection Services; Strand; On-site; ZAR 180,000 - 300,000; Full time

Job summary

A leading company in Strand is seeking a dedicated Junior Desktop Support Technician. This role involves providing first-line technical support, troubleshooting IT issues, and maintaining desktop systems. Ideal candidates will have a minimum of three years' experience and strong communication skills. Join a collaborative team focused on innovation and professional growth.

Benefits

Competitive salary

Opportunities for career growth

Collaborative work environment

Qualifications

• Minimum of three years of experience in a helpdesk or desktop support role.
• Solid understanding of Windows operating systems and common desktop applications.

Responsibilities

• Provide first-line technical support to end-users via phone, email, or in-person.
• Install, configure, and maintain desktops and laptops.
• Document support activities and participate in IT projects.

Skills

Technical Support

Communication

Problem Solving

Education

CompTIA A+

Microsoft Certified Desktop Support Technician

Tools

Windows 10

Microsoft Office Suite

N-Able

Office 365

Job description

Company : TSU Group Holdings

Location : Strand, Western Cape

Position Type : Full-time

Overview :

TSU Group Holdings is seeking a dedicated and experienced Junior Desktop Support Technician to join our dynamic team. The ideal candidate will have a minimum of three years of experience working on a helpdesk and a proven track record in providing exceptional technical support. This position offers an exciting opportunity to contribute to the maintenance and enhancement of our IT infrastructure while gaining valuable experience within a thriving organization.

Responsibilities :

• Provide first-line technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve software applications, operating systems, and peripheral device issues.
• Assist with user account management, including creating, modifying, and deactivating accounts as needed.
• Collaborate with senior IT staff to escalate complex technical issues and follow up until resolution.
• Perform routine maintenance tasks such as software updates, system backups, and endpoint management.
• Document support activities, procedures, and resolutions for future reference.
• Participate in IT projects and initiatives, providing technical assistance and support as required.
• Stay informed about emerging technologies and industry best practices to enhance technical skills and knowledge.

Requirements :

• Minimum of three years of experience working on a helpdesk or in a desktop support role.
• Proven track record in providing technical support and troubleshooting IT issues.
• Solid understanding of Windows operating systems (Windows 10 / 11), Microsoft Office Suite, and common desktop applications.
• Experience with desktop hardware setup, configuration, and troubleshooting.
• Familiarity with basic networking concepts and protocols.
• Strong communication and interpersonal skills with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• ITSM Experience preferably N-Able as well as Office 365 Admin
• Own Vehicle with Valid Driver's License.

Benefits :

• Competitive salary commensurate with experience.
• Opportunities for career growth and professional development within a leading organization in the industry.
• Collaborative and supportive work environment with a focus on teamwork and innovation.

Notice :

Please note that by applying for this position, you agree to a criminal check, credit check and a polygraph.

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