Desktop Support Technician

Rmb Nigeria Limited; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services organization is hiring a Desktop Support Technician based in Randburg, Gauteng. The successful candidate will be responsible for troubleshooting Windows operating systems and Microsoft applications, providing hardware and software support, and managing IT service desk operations. Strong communication skills and the ability to independently manage multiple tasks are essential. This full-time position offers a chance to be part of a dynamic IT team.

Qualifications

• Proficient in troubleshooting Windows 10 and 11 Operating systems.
• Skill-full in troubleshooting Microsoft applications e.g. office, Intune.
• Hardware and software support on bank related systems.
• Proficient in Video and Audio-conferencing systems.

Responsibilities

• Drive business profitability through IT solutions.
• Deliver exceptional service exceeding customer expectations.
• Manage IT service desk and incidents effectively.
• Minimise system downtime through proactive monitoring.

Skills

Troubleshooting Windows 10 and 11

Troubleshooting Microsoft applications

Hardware and software support

Proficiency in Video and Audio-conferencing systems

Job description

Desktop Support Technician

Locations: Randburg

Time type: Full time

Posted Today. Time left to apply: 6 days. End Date: October 30.

(Job requisition id: R)

Job Description

Hello Future IT Support Technician Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• To perform onsite hardware software and peripheral updates and repairs in our organisation.

Qualifications

• Proficient in troubleshooting Windows 10 and 11 Operating systems.
• Skill-full in troubleshooting Microsoft applications e.g. office, Intune
• Hardware and software support on bank related systems.
• Proficiency in Video and Audio-conferencing systems including pre meeting checks and regular health checks on Video Conferencing system.

Key Responsibilities

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA's and OLA's.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements.
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses.
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards.
• Minimise system downtime through pro-active monitoring and planning.
• Ensure trending and minimisation of recurring problems.
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti-Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications.
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances.
• Support with the implementation of desktop projects or change programmes as required by business.
• Manage own development to increase own competencies.
• Support peers and colleagues across IT functions through knowledge sharing during desktop support.

We can be a match if :

• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication and collaboration skills.
• Strong team player.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

30 / 10 / 25

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.