Desktop Support Technician

SilverBird BPO; Centurion; On-site; Confidential; Full time

Job summary

A dynamic business consulting firm in South Africa is seeking a Desktop Support Technician to provide technical support to internal staff. Responsibilities include setting up desktops, troubleshooting hardware and software issues, and assisting with IT asset management. The ideal candidate has experience in a similar role, strong knowledge of Windows and macOS, and excellent problem-solving skills. This is a great opportunity to grow your career in a supportive environment.

Qualifications

• Proven experience as a Desktop Support Technician or in a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with remote desktop applications and help desk software.

Responsibilities

• Set up and configure new desktops, laptops, and peripheral equipment.
• Troubleshoot and resolve hardware and software issues for staff.
• Manage and maintain company IT assets, ensuring updates.
• Assist with network connectivity issues and liaise with service providers.
• Provide training and support to employees on software applications.

Skills

Problem-solving skills

Communication skills

Job description

Join SilverBird BPO, a dynamic and growing company in the Business Consulting and Services industry, as a Desktop Support Technician. Located in South Africa, our team of 11-50 employees is dedicated to delivering exceptional service and innovative solutions to our clients. In this role, you will be responsible for providing technical support and troubleshooting assistance to our internal staff, ensuring seamless operation of desktop systems and applications. You will work closely with a team of professionals who value collaboration and continuous improvement. As a part of SilverBird BPO, you'll have the opportunity to hone your technical skills, contribute to impactful projects, and grow within a supportive environment. If you are passionate about technology and eager to provide top-tier support in a fast-paced setting, we invite you to apply and become a key player in our committed team.

Tasks

• Set up and configure new desktops, laptops, and peripheral equipment for employees.
• Troubleshoot and resolve hardware and software issues for staff both in-person and remotely.
• Manage and maintain company IT assets, ensuring all systems are updated and running smoothly.
• Assist with network connectivity issues and liaise with service providers for external support when needed.
• Provide basic training and support to employees on various software applications and IT procedures.

Requirements

• Proven experience as a Desktop Support Technician or in a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks efficiently.

Join SilverBird BPO as a Desktop Support Technician! Be part of our dynamic team, solve tech challenges, and grow your career in business consulting. Let's innovate together!