Desktop Support Technician

Ae Soft (Aess); Cape Town; On-site; ZAR 300 000 - 420 000; Full time

Job summary

A technology services company is seeking an IT Desktop Support Technician to provide technical support to end-users. Responsibilities include troubleshooting hardware and software issues, supporting remote users, and maintaining IT assets. The ideal candidate has over 5 years of experience, excellent problem-solving skills, and knowledge of both Windows and Mac systems. This is a full-time on-site role offering a competitive salary.

Benefits

Competitive Salary

Qualifications

• 5+ years of experience in IT desktop support or help desk roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office and Active Directory.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide first-line technical support to end-users.
• Troubleshoot hardware, software, and network issues.
• Install and maintain IT equipment and user accounts.
• Document support requests and resolutions.
• Assist in IT projects and maintain asset inventory.

Skills

IT desktop support experience

Windows operating system knowledge

Mac operating system knowledge

Microsoft Office experience

Active Directory experience

Remote desktop support experience

Networking concepts understanding

Troubleshooting skills

Organizational skills

Time management skills

Communication skills

Adaptability in a fast-paced environment

Education

CompTIA A+ certification

ITIL Foundation certification

Microsoft certifications

Tools

PowerShell scripting

Bash scripting

Job description

Job Summary

The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across our customers. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner.

Key Responsibilities

• Provide first-line technical support to users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Assist with software installations, updates, and patch management.
• Maintain IT asset inventory, ensuring accurate records of hardware and software.
• Support remote users with VPN connectivity and other remote access tools.
• Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
• Assist in IT projects, including system upgrades, migrations, and deployments.
• Ensure compliance with company IT policies, security guidelines, and best practices.
• Collaborate with other IT team members to enhance overall IT service delivery.

Required Skills & Qualifications

• 5+ years of experience in IT desktop support, help desk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office, Active Directory, and remote desktop support.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with IT security best practices and endpoint protection tools.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational, time management and communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Ability to prioritize and easily adapt in a fast-paced environment.
• Must meet deadlines, accomplish tasks as agreed upon time structures.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
• Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
• Experience working in an ITIL-based service management environment.
• Prior experience in an environment supporting + users.

Working Conditions

Full-time, on-site role.

Remuneration and Benefits Structure

Competitive Salary.

Availability

Immediately.