Desktop Support Specialist (Cape Town) – L2/L3 (12-Month)

Igt Solutions; Cape Town; On-site; ZAR 250 000 - 400 000; Full time

Job summary

A technology solutions company is looking for a L2/L3 Desktop Support Executive in Cape Town. This role involves diagnosing and resolving IT issues, providing support to service users, and ensuring effective communication. Ideal candidates should have skills in Service Now, Excel, and PowerPoint, along with good communication skills. This is a contractual position for 12 months working from the office.

Qualifications

• Candidate having good knowledge of Service Now.
• Basic understanding of ITIL concepts.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Support service users and identify issues.
• Categorize, record, and provide solutions to queries.
• Advise users on the appropriate course of action.

Skills

Service Now

Excel

PowerPoint

Basic ITIL

Good communication skills

Job description

A technology solutions company is looking for a L2/L3 Desktop Support Executive in Cape Town. This role involves diagnosing and resolving IT issues, providing support to service users, and ensuring effective communication. Ideal candidates should have skills in Service Now, Excel, and PowerPoint, along with good communication skills. This is a contractual position for 12 months working from the office.