Desktop Support Executive

Igt Solutions; Cape Town; On-site; ZAR 250 000 - 400 000; Full time

Job summary

A technology solutions company is looking for a L2/L3 Desktop Support Executive in Cape Town. This role involves diagnosing and resolving IT issues, providing support to service users, and ensuring effective communication. Ideal candidates should have skills in Service Now, Excel, and PowerPoint, along with good communication skills. This is a contractual position for 12 months working from the office.

Qualifications

• Candidate having good knowledge of Service Now.
• Basic understanding of ITIL concepts.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Support service users and identify issues.
• Categorize, record, and provide solutions to queries.
• Advise users on the appropriate course of action.

Skills

Service Now

Excel

PowerPoint

Basic ITIL

Good communication skills

Job description

• Desktop Support Executive in South Africa

What Jobs are available for Desktop Support Executive in South Africa?

Showing 210 Desktop Support Executive jobs in South Africa

Desktop Support Executive

R250000 - R400000 Y IGT Solutions

Posted today

Job Description

Position: L2/L3 Desktop Support Executive

Location: Cape Town

Mode: 12 Months Contract

Work from Office

Rotational Shifts

Candidate having good Service Now, excel and ppt knowledge, shall be preferred

Basic ITIL and good communication Skills is necessary for the role

Acting as a point of contact to support service users and identify and diagnose issues and problems

Categorize and record reported queries and provide solutions

Support Problem Identification

Advise users on appropriate course of action

Monitor issues from start to resolution

Escalate, if needed, unresolved problems to a higher level of support

Provide essential online security advise and support

Receives and handles requests for service, following agreed procedures

Promptly allocates calls as appropriate

Logs Incidents and Service Requests and maintains relevant records

Identifies and classifies incident types and service interruptions

Records Incidents cataloguing them by symptom and resolution

Acts under guidance to record and track reliability data for your services

Delivering Customer Services through multiple channels including human, digital, self-service and automated

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Type: Temporary

Contract length: 12 months

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Executive Support Specialist

R1060 - R1150 Y Job Duck

Posted today

Job Description

JOB DUCK IS HIRING AN EXECUTIVE SUPPORT SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years

Role Overview

Step into a role where your organizational skills truly make an impact. You'll be the trusted right hand to a busy executive, managing calendars, coordinating meetings, and crafting professional correspondence that keeps operations running smoothly. If you thrive in fast-paced environments, love anticipating needs before they arise, and take pride in delivering polished, detail-oriented work, this position is for you.

Schedule:

Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Managing executive email inbox and ensuring timely responses
• Scheduling and coordinating meetings across multiple calendars
• Drafting and editing executive-level correspondence
• Organizing and maintaining accurate records and documentation
• Supporting additional administrative tasks for legal operations

What We're Looking For:

• At least one to two years of experience in executive or administrative support
• Ability to maintain confidentiality and discretion
• Comfortable working in a dynamic, fast-paced environment
• Strong organizational and time management abilities
• Excellent written and verbal communication skills
• Ability to prioritize and handle multiple tasks efficiently
• Proactive problem-solving and forward-thinking approach
• Detail-oriented and dependable
• Professional and well-spoken
• Efficient and hardworking
• Adaptable and resourceful
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What's In It for You?

• Monthly compensation starting from
  1060 USD to 1150 USD
• Paid time off
  and holiday pay.
• Referral and annual
  bonuses.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in?
Apply now and make sure to follow all the instructions

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

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Executive Support Specialist

R12720 - R13800 Y Job Duck

Posted today

Job Description

JOB DUCK IS HIRING AN EXECUTIVE SUPPORT SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years

Role Overview

If you thrive in fast-paced environments and love keeping things running smoothly, this role is for you. You'll be the organizational backbone, managing emails, scheduling calls, and supporting outbound communications with precision and care. Your legal background will help you navigate sensitive conversations, while your proactive mindset ensures nothing slips through the cracks. This is a role for someone who enjoys being trusted with details and takes pride in staying ahead of the day.

Schedule:

Monday to Friday from 8:00 AM to 5:00 PM PST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Managing and organizing email communications
• Scheduling and coordinating calls across time zones
• Drafting professional templates and documents
• Conducting outbound calls with legal awareness and professionalism
• Maintaining clear records and follow-ups

What We're Looking For:

• At least one to two years of experience as an executive assistant or administrative roles
• Legal background or familiarity with legal processes
• Excellent written and verbal communication skills
• Ability to manage multiple tasks efficiently
• Experience in administrative or support roles
• Familiarity with email and calendar management, call scheduling and coordination, template drafting and editing
• Legal terminology familiarity
• Familiarity with Email platforms (e.g., Outlook, Gmail), Scheduling tools (e.g., Calendly, Google Calendar), Document editing tools (e.g., Word, Google Docs), and CRM or call management systems (preferred)
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What's In It for You?

• Monthly compensation starting from
  1060 USD to 1150 USD
• Paid time off
  and holiday pay.
• Referral and annual
  bonuses.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in?
Apply now and make sure to follow all the instructions

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

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Help Desk Coordinator

Posted today

Job Description

Company Description

Cloud Integration Services assists medium to large business enterprises by actively providing IT support, services, and solutions. The goal is to optimize IT infrastructure to be more cost-effective, secure, and reliable. We focus on enhancing IT efficiency and ensuring robust performance. Our services are tailored to meet the specific needs of each client, ensuring they achieve operational success.

Role Description

This is a full-time on-site role based in
Milnerton Cape Town ONLY
. The Help Desk Coordinator will be responsible for providing technical support, managing help desk requests, troubleshooting issues, and ensuring effective communication with clients and team members. The role involves analyzing problems to provide timely solutions and maintaining a high level of customer satisfaction.

Qualifications

• Experience in a helpdesk or IT support role (1–3 years typically)
• Technical Support, Help Desk Support, and Troubleshooting skills
• Strong Communication and Analytical Skills
• Proficiency in managing helpdesk software and tools
• Excellent problem-solving abilities
• Ability to work efficiently in a team-oriented environment
• Relevant certifications or experience in IT support is a plus
• Ability to work on Sage platform for quoting.
• Must be able to work standby hours when needed.
• Problem-solving mindset and attention to detail

Please apply via Linkedin.

Should you not receive a response within 2 weeks of your application, kindly take it as you were unsuccessful.

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Help Desk Technician

Boksburg, Gauteng R400000 - R600000 Y Corruseal Group

Posted today

Job Description

SITE: BOKSBURG

DIVISION: CORRUSEAL GROUP

REPORTING TO: GROUP CHIEF INFORMATION OFFICER

PURPOSE OF THE JOB

Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.

KEY RESPONSIBILITIES

MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE

• Installs updates for server hardware and software systems.
• Monitors server performance to ensure efficient and secure operation.
• Coordinates with other IT professionals to ensure efficient network and server usage.
• Maintains basic network hardware and software systems.
• Monitors and maintains high standards of user experience on business applications relating to end user computing.
• Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
  .

TROUBLESHOOTING AND REMEDIATIONS OF FAULTS

• Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
• Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.

SECURE AND RESILIENT INFRASTRUCTURE

• Performs Windows updates on non-critical servers and end user computing devices.
• Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
• Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.

PROJECT MANAGEMENT

• Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
• Delivers projects on budget and on time
  .

SKILLS AND COMPETENCIES

• Good communication skills (verbal and written)
• Decision making
• Information monitoring
• Planning and organising
• Analytical

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Hardware certification- A+
• Network certification- N+
• Microsoft certification.
• Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
• Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
• Two (2) years' experience installing, configuring and working on Windows desktop edition.
• two (2) years' experience working on enterprise level and point detection and reaction software.

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Help Desk Administrator

R180000 - R250000 Y Servest SA

Posted today

Job Description

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a
vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.

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Help Desk Administrator

Posted today

Job Description

Job Context

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.

Minimum Requirements

• Grade 12/Matric.
• Computer literacy (MS Office Suite essential)
• 2–3 years' experience in customer service, call centre, or hospitality front-line role.
• Knowledge of facilities management processes and systems advantageous.
• Proficiency in English (additional languages an advantage).

• The applicant must possess the following traits and skills:

• Strong customer service and communication skills (verbal & written).

• Excellent logging, monitoring, and follow-up ability.
• Ability to manage automatically logged email requests and ensure timely client feedback.
• Strong attention to detail and accuracy in capturing information.
• Ability to work under pressure and manage time effectively.
• Professional, resilient, and client-focused attitude.
• Ability to work independently with minimal supervision.

Duties & Responsibilities

• Answer all helpdesk calls within 20 seconds and respond to clients in a professional and courteous manner.
• Monitor automatically logged email requests, acknowledge receipt, and ensure clients receive prompt progress updates.
• Ensure all open logs (phone or email) are followed up and completed within SLA, preferably within 24 hours.
• Categorise, prioritise, and assign requests to relevant teams or suppliers, and ensure prompt feedback on progress to the customer.
• Escalate unresolved, delayed, or high-priority issues to the Helpdesk Supervisor or relevant manager.
• Handle difficult callers professionally and escalate when necessary.
• Create and process purchase orders timeously and accurately.
• Receipt invoices daily and follow up on outstanding invoices.

Behavioural Competencies

• Emotional intelligence and resilience.
• Strong interpersonal and relationship-building skills.
• Ability to adapt to change and remain productive under pressure.
• Professionalism and integrity in client and team interactions.
• A proactive, self-motivated approach to work.

Key Performance Indicators

• All inbound calls answered within 20 seconds.
• All email requests acknowledged within 1 hour.
• All open logs resolved or escalated within SLA, preferably within 24 hours.
• Minimum SLA compliance rate of 95% for call and email handling.
• Accurate and complete logging of 100% of client interactions.
• Consistent positive client feedback on communication and responsiveness.

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Location

Goodwood Help Desk Technician

Posted 17 days ago

Job Description

Goodwood Help Desk Technician

Legal requirements: Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants.
Appointment: Permanent, full-time position
Salary: R20 000 – R25 000 CTC per month
Benefits: Provident Fund and December Bonus
Working hours: Monday – Friday from 08:00 to 17:00

Qualifications and or Experience:

• More than 2 years' experience with configuring and setting up IT of systems.
• Matric with Mathematics
• L1 LAN Network (Basic)
• L1 Wireless Network (Basic)
• L1 WAN Network (Basic)
• L1 Remote support (Basic)
• L1 Office 365 (Basic)
• L1 Active Directory (Basic)
• L1 Hardware & Software maintenance (Basic).
• Good understanding of Microsoft Environment
• Desktop Support
• Basic Endpoint Security

Job Purpose:

• Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications).
• Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices.
• Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
• Excellent Troubleshooting skills with rapid resolution.
• IT Hardware and Software Support.
• Assist Operational Team with WMS, Office 365, antivirus and windows support at Head Office.
• Assist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
• Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
  Implement and follow through IT infrastructure and applications at Head Office.
• Ability to take ownership of an ICT problem or project from beginning to completion.
• ICT Infrastructure Monitoring.
• IT Record keeping and documenting.
• Planned change control knowledge.
• Implementation of network, Microsoft and security standards.
• Provide support to Head Office, GW store end users where required.

EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990)
Register CV on our database:

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Help Desk Technician FT

Posted today

Job Description

My Account

Available Positions >> Help Desk Technician FT (On-Site, Non-Contract)

Help Desk Technician FT (On-Site, Non-Contract)

More about this job >

Description
Position Summary:
Under general direction from the Manager of Information Technology (IT) Operations, the IT Help Desk Technician provides frontline technical support for a gaming casino, ensuring the reliability, security, and functionality of IT systems. This role involves troubleshooting hardware, software, and network issues, managing user access, and maintaining compliance with Tribal Gaming Commission (TGC), state, and federal regulations. The technician delivers exceptional customer service by assisting employees with technical problems, supporting IT infrastructure, and ensuring operational continuity for gaming and business systems.

This list of duties and responsibilities illustrates only the tasks performed by this position and is not all-inclusive.

Technical Support & Troubleshooting

Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to ensure optimal performance for Casino team members and guests.

• Diagnose and resolve hardware failures, connectivity issues, and performance degradation.
• Administer user accounts, access controls, and permissions within Active Directory and other IT systems.
• Monitor, manage, and respond to incoming help desk tickets, emails, and radio requests, prioritizing critical issues and ensuring timely resolutions.
• Escalate complex or high-priority issues to senior technicians or specialized IT staff.
• Support casino administrative systems, point-of-sale (POS) terminals, and internal applications.

Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, business-critical software, and casino administrative systems.

User Assistance & Training

Provide technical support via phone, email, radio, and in-person interactions.

• Assist employees with software usage, system navigation, and troubleshooting procedures.
• Educate staff on IT security best practices to safeguard sensitive casino data.

Document common technical issues and resolutions to improve response efficiency.

System Maintenance & Compliance

Assist with performing routine system checks, updates, and patch management to minimize downtime and prevent security vulnerabilities.

• Maintain compliance with Tribal Gaming Commission (TGC), federal, and Casino IT policies.

Protect confidential information and enforce cybersecurity measures in line with industry regulations.

Professional Development & Collaboration

Stay current on emerging technologies, industry trends, and security protocols.

• Work collaboratively with IT team members and other departments to support casino operations.
• Participate in regular team meetings, training sessions, and professional development opportunities.

Direct Reports:
None.

Access to Sensitive Areas:
All areas when accompanied by authorized personnel and/or security.

Signatory Authority:
None.

Minimum Qualifications
High School Diploma or GED – Associates degree preferred. 1-3 years progressive work experience in computer desktop support or equivalent combination of education and experience. CompTIA A+, Network+, ITIL v4, and Microsoft 365 certifications are preferred. Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities are required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills And Abilities

• Proficiency in Windows-based systems, including Microsoft Server, Microsoft Office Suite, and enterprise software applications.
• Understanding of networking fundamentals, including TCP/IP, DNS, and Active Directory administration.
• Familiarity with Microsoft certification standards and best practices for IT support.
• Strong troubleshooting and problem-solving abilities for hardware, software, and network issues.
• Proficiency in word processing, spreadsheets, and database applications in a Windows environment.
• Ability to prepare, review, and analyze technical documentation and operational reports.
• Assess technology needs and ensure system performance meets operational requirements.
• Implement, test, and maintain network systems and software applications.
• Work independently, manage time effectively, and meet strict deadlines.
• Maintain confidentiality and uphold casino IT security policies.
• Communicate clearly and professionally, both verbally and in writing.
• Build and maintain positive working relationships across diverse teams and cultural backgrounds

Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

Work Environment
While performing the duties of this position, the work environment is occasionally noisy and the employee will work indoors. Additionally, the employee may be exposed to cigarette smoke

Must be able to work Nights, Weekends, and Holidays
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IT Help Desk Technician (Goodwood)

Cape Town, Western Cape Swift Human Resources

Posted 28 days ago

Job Description

Position available for a Help Desk Technician based in Goodwood. Experience with: LAN Network, Remote Support, WAN Network

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.