Desktop Support Engineer – IT Support job – Highly competitive salary – Cape Town, South Africa

Initiate International; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT service company based in Cape Town is seeking a Desktop Support Engineer to provide frontline IT support for Windows and Mac devices. The ideal candidate will possess strong technical skills and experience in troubleshooting, ensuring smooth operation of critical IT systems, and working collaboratively within a team. This role offers an engaging work environment with opportunities for professional development.

Qualifications

• Proven experience in desktop support in a commercial or fast-paced environment.
• Strong technical knowledge of Windows / Mac systems.
• Excellent problem-solving skills with a proactive mindset.

Responsibilities

• Providing frontline support for Windows and Mac devices.
• Troubleshooting and resolving IT issues.
• Monitoring systems and networks to proactively detect and resolve issues.

Skills

Desktop support experience

Technical knowledge of Windows / Mac systems

Problem-solving skills

Communication skills

Ability to work in a team

Tools

Active Directory

Office365

JAMF

VMware

Job description

Overview

Job title: Desktop Support Engineer – IT Support job – Highly competitive salary – Cape Town, South Africa

Job Location: Western Cape, Cape Town

Deadline: December 01, 2025

Responsibilities

• Providing frontline support for Windows and Mac devices, printers, mobile devices, and AV equipment.
• Troubleshooting and resolving IT issues, from connectivity faults to software errors.
• Monitoring systems and networks to proactively detect and resolve issues.
• Managing onboarding and offboarding processes including accounts, permissions, and devices.
• Supporting business-critical applications such as Office365, Active Directory, JAMF, VMware, and SSO tools.
• Ensuring secure access management, compliance, and cyber-awareness education.
• Supporting collaboration tools, video conferencing, and meeting room technologies.
• Maintaining IT documentation and sharing knowledge across the business.
• Sug gesting and implementing process improvements to enhance reliability and efficiency.

Qualifications

• Proven experience in desktop support in a commercial or fast-paced environment.
• Strong technical knowledge of Windows / Mac systems, printers, Wi-Fi, and networking hardware.
• Hands-on familiarity with AD, Office365, JAMF, SCCM, VMware, Okta, DNS / DHCP, and related tools.
• Excellent problem-solving skills with a proactive, solutions-driven mindset.
• Strong communication skills with the ability to explain technical issues simply.
• A collaborative team player who takes ownership and adapts quickly.
• Experience with Juniper or Cisco hardware will be a plus.

Closes: Oct 15, 2025

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