Desktop Support Engineer - Bristol

DXC Technology Inc.; Kariega; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading technology company in South Africa is looking for a dedicated Desktop Support Engineer to provide support for desktops, laptops, and VDI systems. The ideal candidate will have experience with Windows 10/11, strong troubleshooting skills, and excellent communication abilities. This full-time role requires a flexible approach, with some opportunity for overtime and travel. The company offers competitive compensation, comprehensive benefits, and an inclusive work environment focused on collaboration and employee development.

Benefits

Competitive compensation

Pension scheme

Private health insurance

Gym membership

Employee recognition incentives

Qualifications

• Experience in a Deskside Support role with proven troubleshooting skills.
• Ability to communicate effectively at all levels.
• Willing to learn new skills and technologies.

Responsibilities

• Deploy and configure desktops, laptops, and VDI for end users.
• Install and deploy software.
• Assist with customer projects and provide VIP support.

Skills

Microsoft Windows 10 and 11 support

Software and hardware troubleshooting

Good verbal and written communication

Time management

Teamwork and independence

Education

Microsoft Windows training and certification

Tools

Microsoft SCCM

Active Directory

Job description

Job Description

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We are currently looking for a Desktop Support Engineer to support one of our clients based on-site in Bristol.

This is a full-time, position working a 37.5-hour week Monday to Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required.

Due to the customer requirements successful applicants must be eligible for high level UK Security clearance.

Responsibilities

• Desktop / Laptop / VDI build, configuration, deployment to end users
• Software installation / deployment
• Asset and peripheral deployments
• In depth investigation into issues
• Work as part of a support team with laptop, desktop and VDI terminals support calls
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Smartphone support (Android & iOS)
• VIP support
• Assisting with customer projects
• Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)

What we're looking for

• Microsoft Windows 10, and 11 Operating Systems – Deployment, configuration, and support
• Support Microsoft Office 2016 onwards
• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
• Knowledge of Microsoft SCCM and OS / Application deployment
• Good verbal communication with an ability to communicate to all levels
• Good written communication: concise and accurate call logging, documentation, and email correspondence
• Good time management / organisational skills
• Work well as part of a team or independently

Desirable skills / qualifications

• Microsoft Windows 10 and / or 11 training, certification, and experience
• Legacy Operating Systems
• Active Directory management
• Understanding of Microsoft SCCM
• Experience of Microsoft Entra
• Experience of Trellix EPO and client side agents
• Experience of client side Wi-Fi configuration and troubleshootingExperience of Windows Security configuration
• Experience of client encryption and VPN - Trellix, Bitlocker, Cisco, F5 and Zscaler
• Previous experience in a similar role
• Willing to learn new skills and technologies
• Clean full driving license

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc.)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.