Desktop Support Engineer

Recruit; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

An IT service provider in South Africa is seeking an IT Support Manager to oversee the infrastructure and end-user device support. Responsibilities include managing network and desktop support, troubleshooting issues, and ensuring the smooth operation of IT environments. The ideal candidate will have experience with network and desktop support, as well as proficiency in various operating systems.

Qualifications

• Experience in managing network devices such as routers and switches.
• Proficiency in troubleshooting desktop hardware and software issues.
• Ability to manage operating systems like Windows, macOS, and Linux.

Responsibilities

• Manage network devices and support network software.
• Install and configure desktop applications.
• Provide user training and support for IT-related issues.

Skills

Network support

Desktop support

User support

Troubleshooting

Job description

Based in Pretoria East, this role involves managing an IT support function that handles both infrastructure (networks, servers, etc.) and end‑user devices (desktops, laptops, printers) within an organization. Key deliverables include installing, configuring, and maintaining hardware and software; troubleshooting technical issues; providing user training; and ensuring the smooth operation of the IT environment.

Key Responsibilities

• Network Support – Hardware: Manage network devices such as routers, switches, firewalls, and servers.
• Network Support – Software: Support network operating systems, VPNs, and other network‑related software.
• Connectivity: Ensure users can access the network and other resources.
• Network Troubleshooting: Diagnose and resolve network‑related issues such as slow speeds, connectivity problems, and security vulnerabilities.
• Network Security: Implement and maintain network security measures to protect against threats.
• Desktop Support – Hardware: Support desktops, laptops, and peripheral devices (printers, scanners, etc.).
• Desktop Support – Software: Install, configure, and troubleshoot software applications on desktop devices.
• Operating System Support: Manage and support operating systems, including Windows, macOS, and Linux.
• User Support: Provide assistance to end‑users with their computers and software.
• Account Management: Manage user accounts, passwords, and permissions.