Desktop Support Engineer

Recru-It; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology support company based in Gauteng is looking for an IT Support Specialist. The role involves managing both network infrastructure and end-user devices, including troubleshooting and providing user training. Ideal candidates will have experience in supporting hardware and software as well as ensuring smooth IT operations. The position requires a proactive approach to handling technical issues and maintaining security measures.

Qualifications

• Experience with network devices like routers, switches, and firewalls.
• Proficient in troubleshooting end-user devices and software.
• Capability to manage operating systems such as Windows and Linux.

Responsibilities

• Install, configure, and maintain hardware and software.
• Ensure smooth operation of the IT environment.
• Support network and desktop related issues for users.

Skills

Troubleshooting technical issues

Managing network devices

User support

Maintaining hardware and software

Configuring operating systems

Job description

Based in Pretoria EastI dont have a job spec, but I think lets use the following as a guideline IT support function that handles both the infrastructure (Networks, servers, etc.) and the end-user devices (desktops, laptops, printers) within an organization.This includes tasks like installing, configuring, and maintaining hardware and software.Troubleshooting technical issues.Providing user training and ensuring the smooth operation of the IT environment.

Network Support – Hardware

Managing network devices like routers, switches, firewalls, and servers.

Network Support – Software

Supporting network operating systems, VPNs, and other network-related software.

Network Support – Connectivity

Ensuring users can access the network and other resources.

Network Support – Troubleshooting

Diagnosing and resolving network-related issues, such as slow speeds, connectivity problems, and security vulnerabilities.

Network Support – Security

Implementing and maintaining network security measures to protect against threats.

Desktop Support – Hardware

Supporting desktops, laptops, and peripheral devices (printers, scanners, etc.).

Desktop Support – Software

Installing, configuring, and troubleshooting software applications.

Operating Systems

Managing and supporting operating systems like Windows, macOS, and Linux.

User Support

Providing assistance to end-users with their computers and software.

Account Management

Managing user accounts, passwords, and permissions.