Desktop Support

Performability; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT support firm in Cape Town is seeking an IT Support Specialist to maintain and support the IT infrastructure. Candidates should have a minimum of 3 years of experience in technical support, a Bachelor's Degree in IT or a relevant field, and strong Excel skills. This role requires excellent communication and problem-solving abilities, along with a commitment to timely task completion.

Qualifications

• Minimum of 3 years experience in a technical support or desktop support role.
• Drivers licence and own vehicle is essential.
• Advanced Excel user is essential.

Responsibilities

• Support and maintain IT infrastructure including servers, networks, and security systems.
• Ensure systems are updated with the latest software patches.
• Manage backup solutions and ensure data integrity.
• Provide helpdesk support for end-user computing issues.

Skills

Advanced Excel

Problem-solving

Communication skills

Attention to detail

Time management

Education

Bachelor's Degree in Information Technology

Higher Diploma in Computer Science

Relevant Professional Certification

Tools

Power BI

QlikSense

Job description

Role Review

You will be responsible for maintaining and supporting a multiuser computing environment, ensuring continuous and optimal performance of all IT systems, infrastructure, and services across the business.

Duties

• Support and maintain IT infrastructure including servers, networks, cabling, routers, switches, firewalls, UPS, generators, and camera systems
• Ensure systems are updated with the latest software patches, antivirus updates, and third-party applications
• Manage the organizations backup solutions, ensuring timely backups and regular integrity checks
• Assist with maintaining data security and access control policies to protect against internal and external breaches
• Manage Active Directory and physical user access systems
• Provide helpdesk support for end-user computing issues
• Deliver after-hours support when required
• Maintain good housekeeping and ensure compliance with Health & Safety standards
• Contribute to Disaster Recovery planning and testing
• Strong problem-solving and troubleshooting ability
• Excellent communication skills and able to explain technical issues to non-technical staff
• High attention to detail and ability to work under pressure
• Self-motivated with a strong sense of ownership
• Ability to identify areas for improvement and proactively propose solutions
• Commitment to completing tasks timeously and accurately

Requirements

• Drivers licence and own vehicle is essential
• Minimum of 3 years experience in a technical support or desktop support role
• Bachelors Degree / Higher Diploma in Information Technology, Computer Science, or relevant Professional Certification
• Advanced Excel user (essential)
• Knowledge of Power BI and QlikSense advantageous