Desktop Engineer I

iOCO Pty Ltd; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading tech services company in Johannesburg is seeking an experienced Customer Service Engineer to provide technical support and maintenance. This role involves troubleshooting hardware and software issues, ensuring effective communication with customers, and maintaining operational efficiency. Candidates should have 2-5 years of relevant experience and a valid driver's license. This position promises a conducive environment for skill enhancement and growth.

Qualifications

• 2–5 years of experience in technical support or similar roles.
• Solid knowledge of hardware, software, operating systems, and networking.
• Valid driver’s license essential.

Responsibilities

• Provide technical support and maintenance services for equipment or software.
• Diagnose and resolve issues effectively.
• Collaborate with teams for service improvements.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Education

Grade 12

A + and N+

Diploma in IT or similar

Job description

We are seeking a Customer Service Engineer to provide technical support and maintenance by installing, troubleshooting, repairing, and servicing equipment or software across the organisation. The role requires timely and effective issue resolution, excellent communication skills, and a strong commitment to customer satisfaction. Candidates should have 2–5 years of experience, solid knowledge of hardware, software, operating systems, and networking.

What you'll do:

• Provide technical support and maintenance services by installing, troubleshooting, repairing, and servicing equipment or software.
• Diagnose and resolve hardware, software, operating system, and networking issues in a timely and effective manner.
• Deliver high-quality customer service by ensuring clear, professional communication and prompt issue resolution.
• Perform on-site support as required to minimise downtime and maintain operational efficiency.
• Document technical issues, resolutions, and service activities accurately for reporting and follow-up.
• Collaborate with internal teams to elevate complex issues and ensure continuous service improvement.
• Maintain and update equipment, tools, and software necessary for technical support tasks.

Your Expertise:

• 2-5 year experience
• Knowledge of hardware, software, operating systems, and networking.

Qualifications:

• Grade 12
• A + and N+
• Diploma in IT or similar
• Valid driver’s license