Desktop Engineer: After-Hours Help Desk Specialist

Ioco; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology services company in Cape Town is seeking a Desktop Engineer to effectively identify and resolve technical issues while providing excellent customer service. The ideal candidate will possess strong problem-solving skills and demonstrate the ability to work under pressure, with advanced knowledge of Windows and MS Office applications. This role involves after-hours help desk responsibilities and requires a National Senior Certificate along with A+ / N+ certification.

Qualifications

• Must demonstrate excellent problem-solving abilities.
• Ability to manage priorities in fast-paced environments.
• Clear and effective communication skills in English.

Responsibilities

• Identify and resolve technical issues effectively.
• Perform after hours and weekend help desk functions.

Skills

Teamwork

Flexibility

Problem-solving

Effective communication

Working under pressure

Education

National Senior Certificate / Matric / Grade 12

A+ / N+ certification

Tools

Windows 10

Windows 11

MS Office applications

Video conferencing tools

Printer administration

Job description

A technology services company in Cape Town is seeking a Desktop Engineer to effectively identify and resolve technical issues while providing excellent customer service. The ideal candidate will possess strong problem-solving skills and demonstrate the ability to work under pressure, with advanced knowledge of Windows and MS Office applications. This role involves after-hours help desk responsibilities and requires a National Senior Certificate along with A+ / N+ certification.