Desktop Engineer

Ioco; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology services firm in Johannesburg is seeking a dedicated Desktop Engineer. The role involves identifying and resolving technical issues, performing after-hours help desk functions. Ideal candidates will possess strong problem-solving abilities, excellent communication skills, and experience with Windows and MS Office applications. A+ / N+ certification and a National Senior Certificate are required.

Qualifications

• Ability to handle stress and work under pressure.
• Excellent customer interaction skills.
• Confidence managing priorities in fast-paced environments.

Responsibilities

• Identify and resolve technical issues efficiently.
• Perform after-hours and weekend help desk functions.

Skills

Teamwork

Flexibility

Problem-solving skills

Effective communication

Education

National Senior Certificate / Matric / Grade 12

A+ / N+ certification

Tools

Windows 10

MS Office

Video conferencing tools

Job description

We are seeking a dedicated Desktop Engineer with strong problem-solving abilities and a commitment to excellent customer service.

In this role, you will identify and resolve technical issues efficiently while performing after-hours and weekend help desk functions.

The ideal candidate will demonstrate teamwork, flexibility, and the ability to manage priorities in fast-paced environments.

What You'll Do

• Identify and resolve issues effectively.
• Perform after hours and weekend help desk functions.

Your Expertise

• Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills.
• Excellent customer interaction with clear, concise, and effective communication skills.
• Confidence in working under pressure and coping with stress.
• Advanced working knowledge of Windows 10, 11, Office, and MS Office applications.
• Experience with video conferencing and printer administration.
• Excellent customer interaction: English - Can converse and has the necessary email skills.

Qualifications

• National Senior Certificate / Matric / Grade 12.
• A+ / N+ certification (required).
• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.).