Desktop Engineer

Ioco; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology services company in Cape Town is seeking a Desktop Engineer to effectively identify and resolve technical issues while providing excellent customer service. The ideal candidate will possess strong problem-solving skills and demonstrate the ability to work under pressure, with advanced knowledge of Windows and MS Office applications. This role involves after-hours help desk responsibilities and requires a National Senior Certificate along with A+ / N+ certification.

Qualifications

• Must demonstrate excellent problem-solving abilities.
• Ability to manage priorities in fast-paced environments.
• Clear and effective communication skills in English.

Responsibilities

• Identify and resolve technical issues effectively.
• Perform after hours and weekend help desk functions.

Skills

Teamwork

Flexibility

Problem-solving

Effective communication

Working under pressure

Education

National Senior Certificate / Matric / Grade 12

A+ / N+ certification

Tools

Windows 10

Windows 11

MS Office applications

Video conferencing tools

Printer administration

Job description

We are seeking a dedicated Desktop Engineer with strong problem-solving abilities and a commitment to excellent customer service.

In this role, you will identify and resolve technical issues efficiently while performing after-hours and weekend help desk functions.

The ideal candidate will demonstrate teamwork, flexibility, and the ability to manage priorities in fast-paced environments.

What You'll Do

• Identify and resolve issues effectively.
• Perform after hours and weekend help desk functions.

Your Expertise

• Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills.
• Excellent customer interaction with clear, concise, and effective communication skills.
• Confidence in working under pressure and coping with stress.
• Advanced working knowledge of Windows 10, 11, Office, and MS Office applications.
• Experience with video conferencing and printer administration.
• Excellent customer interaction: English - Can converse and has the necessary email skills.

Qualifications

• National Senior Certificate / Matric / Grade 12.
• A+ / N+ certification (required).
• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.).