Desktop Engineer

iOCO Pty Ltd; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology services company is seeking a dedicated Desktop Engineer in Cape Town. You will identify and resolve technical issues efficiently and provide after-hours help desk support. Ideal candidates should possess strong problem-solving skills, A+ / N+ certification, and the ability to thrive under pressure. Excellent customer interaction and communication skills are essential for success in this role.

Qualifications

• Strong problem-solving abilities.
• Ability to manage priorities in fast-paced environments.
• Good customer interaction skills.

Responsibilities

• Identify and resolve technical issues efficiently.
• Perform after-hours and weekend help desk functions.

Skills

Teamwork

Flexibility

Problem-solving

Customer interaction

Effective communication

Education

National Senior Certificate/ Matric/ Grade 12

A+ / N+ certification

Tools

Windows 10

Windows 11

Office 365

MS Office applications

Job description

We are seeking a dedicated Desktop Engineer with strong problem-solving abilities and a commitment to excellent customer service. In this role, you will identify and resolve technical issues efficiently while performing after-hours and weekend help desk functions. The ideal candidate will demonstrate teamwork, flexibility, and the ability to manage priorities in fast-paced environments.

What you'll do:

• Identify and resolve issues effectively.
• To perform after hours and weekend help desk functions

Your Expertise:

• Teamwork, flexibility, understanding urgency and priorities, and quick problem‑solving skills are essential.
• Excellent customer interaction
• English - Can converse and has the necessary email skills
• Excellent Customer Interaction with clear, concise, and effective communication skills
• Effectively collaborate with the team to achieve common goals
• Ability to work under pressure, cope with stress
• Advanced working knowledge of Windows 10, 11, Office 365, and MS Office applications.
• Experience with video conferencing and printer administration.

Qualifications:

• National Senior Certificate/ Matric/ Grade 12
• A+ / N+ certification (required)
• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)