Deputy Store Manager - Mafikeng

Adidas; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Adidas in Cape Town seeks an experienced retail leader to support store management, oversee staff development, and ensure profitable store operations. You will implement efficient payroll structures, assess performance, and identify talent for promotion while maintaining compliance with Adidas policies.

With 4+ years in retail and a Matric, you will handle IR matters, maintain records, and contribute to merchandising and customer service excellence.

Qualifications

• Matric Certificate is required.
• Minimum 2 years in a leadership role in retail.
• 4+ years of retail experience is required.

Responsibilities

• Supports the store manager by implementing and maintaining a staff structure to minimize payroll expenses and increase productivity.
• Assists the store manager by evaluating employees’ performance daily.
• Assists in spotting talents, potentials and training needs.
• Manage IR matters, handling employee concerns and ensuring policy compliance.
• Complete documentation for applicants, new hires, and payroll.
• Develop staff using customer service, training, and educational tools.
• Maintain personnel files to company standards.
• Ensure adherence to company systems and procedures.
• Maintain confidentiality of retail operating information.
• Ensure compliance with safety guidelines and legal statutes.
• Develop skills to promote to the next level via daily interactions and training.
• Adhere to visual presentation guidelines and assist in merchandising and promotions.
• Resolve customer complaints and maintain inventory levels with store manager communication.
• Assist in planning, organizing, controlling, and auditing store operations.

Skills

People leadership

Communication

Training

Conflict resolution

English proficiency

Education

Matric Certificate

Tools

MS Word

Excel

Outlook

Point of Sale systems

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• Ensures that overall sales and profitability goals for the store are met
• Providing training to all associates
• Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan
• Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure.

KEY RESPONSIBILITIES:

• Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance.
• Assists the store manager by evaluates employees’ performance on a day-to-day basis
• Assists the store manager to spot talents, potentials and training needs
• Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies
• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll.
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals.
• Maintains personnel files to company standards.
• Assure adherence to all company systems and procedures.
• Maintain confidentiality of adidas retail operating information.
• Assure compliance with legal statutes and safety guidelines in overall management of store and associates.
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level.
• Assure adherence to adidas retail visual presentation guidelines.
• Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections.
• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store.
• Resolving customer complaints.
• Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product.
• Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations.
• Other duties may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to use MS word, excel, outlook, and point of sale systems.
• Ability to communicate effectively in English, both written and oral.
• Ability to exercise good judgment and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to effectively present to moderate size groups.
• Ability to attend work in a regular and predictable manner.
• Knowledge of how to supervise others.

KEY RELATIONSHIPS:

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions,

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• Matric Certificate
• Minimum 2 years of experience in a leadership role
• 4+ years of retail experience