Deputy Operations Director - Strategy & Execution

Huntswood; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading operational services company in Durban is seeking an experienced operational manager to support the Operational Director. The role involves strategic operational planning, performance optimization, and project leadership. Ideal candidates should possess strong leadership skills and the ability to analyze data effectively. The position requires at least 5 years of senior operational experience in a BPO or equivalent setting.

Responsibilities

• Support and optimize operational performance.
• Translate strategic objectives into operational plans.
• Ensure effective implementation of operational strategies.
• Act as a client liaison to facilitate operations.
• Provide insights and recommendations for strengthening operations.
• Lead on strategic operational projects and continuous improvement.

Skills

Excellent written & Verbal Communication

Strong leadership capability

Decisive decision-making

Results oriented

High proficiency in data analysis

Ability to prioritize multiple projects

Collaborative Approach

Education

Grade 12

Management or related qualification

Job description

A leading operational services company in Durban is seeking an experienced operational manager to support the Operational Director. The role involves strategic operational planning, performance optimization, and project leadership. Ideal candidates should possess strong leadership skills and the ability to analyze data effectively. The position requires at least 5 years of senior operational experience in a BPO or equivalent setting.