Deputy Manager - HR

WNS Global Services; Durban; On-site; ZAR 240,000 - 360,000; Full time

Job summary

WNS Global Services in Durban is seeking an HR Generalist to drive recruitment for bulk and leadership roles, manage induction and onboarding, and support employee engagement across the workforce.

The role emphasizes partnering with operations on performance appraisals, probation management, and retention strategies, with strong HR administration and analytics capabilities to inform decision-making.

Qualifications

• Matric is required.
• Proven experience in an HR Generalist role (preference for candidates with HR experience in contact centres within the BPO industry).
• Experience in and understanding of SA labour legislation.
• Experience in HR Administration, HR Analytics, Recruitment & selection for bulk positions (including exposure to competency-based selection tools).
• Induction & On-boarding, Employee Engagement and Retention experience.

Responsibilities

• Recruitment: partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions).
• Employee Induction & On-boarding: induction and onboarding of new hires; manage queries to maintain high performance and morale.
• Employee Engagement: address queries to maintain a climate of high performance.
• Talent Management: coordinate with Operations on performance appraisals and probation for new starters.
• Retention Management: reduce attrition and address barriers to retention; conduct exit interviews and report trends.
• HR Administration, Analytics & Reporting: compile and analyze HR analytics to optimize decisions.
• HR Operational Plans & Projects: contribute to People Plan and implement HR projects.

Skills

HR Generalist

Employee Relations

HR Analytics

Recruitment

On-boarding

Employee Engagement

Performance Appraisals

Retention

Microsoft Office

Education

Matric

Tools

Microsoft Office

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

KEY RESPONSIBILITIES WILL INCLUDE:

• Recruitment
• Partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions)
• Employee Induction & On-boarding
  • Induction and On-boarding of new hires
  • Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition
• Employee Engagement
  • Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale
• Talent Management
• Partnering with Operations to ensure that:
  • Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
  • Probation is effectively managed with all new starters
• Retention Management
  • Partnering with Operations to:
    • Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues
    • Identifying and addressing barriers to retention
  • Conducing exit interviews and post-exit follow-ups and reporting on trends
• Assisting with the effective redeployment of employees (when applicable)
• Partnership Management
  • Developing and maintaining effective partnerships with internal stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)
• HR Administration, Analytics & Reporting:
  • Compiling, maintaining and analysing HR analytics in order to optimize decision-making
• Facilitating efficient, timeous and accurate HR & IR administration & documentation
• HR Operational Plans & Projects
  • Providing input to the overall People Plan for the IBU
  • Implementing operational action plans to meet business needs
  • Implementing various HR project plans and initiatives to achieve agreed objectives

Qualifications

Matric

Additional Information

Experience Required:

• Proven experience in an HR Generalist role (preference will be given to candidates with HR experience in contact centres within the BPO industry)
• Experience in and a sound understanding of best practices in the following categories:
• Employee Relations
• HR Administration
• HR Analytics
• Recruitment & selection for bulk positions (including exposure to competency-based selection tools)
• Induction & On-boarding
• Employee Engagement
• A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
• A sound working knowledge of all SA labour legislation